Is this you?

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technology-driven world?

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. If you are a person with the drive and passion to be a member of Kids Help Phone’s Campaign team, this could be for you. We need a team who is willing to lead change and help fuel the journey. All team members will have a desire to make a real difference in young people’s lives. It will take courage. It will take resilience.

Does this sound like you? If so, then keep reading…

The Opportunity

Kids Help Phone is looking for an HR Business Partner to join our People and Culture team, in either our Toronto or Montreal Office. Reporting to the Director, People and Culture, the successful candidate will deliver a wide range of Human Resources consultative services for union and non union staff within our Clinical Services Department. This role requires HR Professionals with strong labor relations experience and proven experience building relationships with leaders and union partners.

What You'll do:

• Provide consultative services in all facets of human resources, including recruitment, compensation and benefits, employee and labour relations, performance management, and other key areas to help our clinical services team do their best work.
• Provides expert labour relations advice and guidance to ensure the consistent application and interpretation of collective bargaining agreements.
• Manages the grievance procedure including, but not limited to, investigating, attending Step 2 and Step 3 grievance hearings, preparing written responses and settlement agreements.
• Develop and facilitate presentations and workshops for management staff including changes to the collective agreements and effective management in a unionized environment.
• Work collaboratively with the recruitment team and provide input on recruitment activities within the assigned client group.
• Manage the disability and attendance management process for clinical services staff.
• Monitor all employment-related metrics for clinical services staff and prepare dashboards for the management team.
• Monitor and evaluate employee satisfaction and attrition levels and recommend strategies and employee focused programs and activities aimed to improve employee engagement and retention.
• Support and contribute to the development of HR policies and procedures to drive a high-performance culture and mitigate risk through a consistent approach.

Our Ideal Candidate:

• University Degree and CHRP/CHRL designation
• Minimum of 3-5 years of progressive experience working in HR with a proven expertise in employee and labour relations.
• Bilingual Fluency in English and French (both verbal and written) is considered a strong asset.
• Excellent communication and written skills
• Expert knowledge of Ontario and Quebec employment legislation and working knowledge of the Labour Relations Act; Health and Safety Act; Employment Standards Act; Human Rights Code and other employment-related legislation.
• Ability to develop strong relationships with managers, staff and union representatives.
• Ability to maintain confidentiality; and approach issues with objectivity and sensitivity.

The Organization

Kids Help Phone is a Canadian and world leader, known for our expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French, and over 100 other languages via interpretation. We have been innovators in virtual care and e-health solutions for young people in Canada for over 35 years.

Since 1989, we have offered kids, teens, and young adults a critical lifeline of hope and support through their free, anonymous and confidential services, which research shows significantly improves youth mental health.

Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design, offering therapeutic tools, games, information, and counselling.

History in the making!

Does this sound like a journey you want to be a part of?

Join us! Visit https://kidshelpphone.ca/get-involved/about-us/careers

Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: * lastname_firstname_Human Resources Business Partner*

For more information about Kids Help Phone, please visit our website at https://kidshelpphone.ca

The position will be posted until November 10, 2024.

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if you require accommodation at any stage of the recruitment process.

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At Kids Help Phone we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The Small Print

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If, as a qualified job applicant, you make an accommodation request, we will consult with you and provide reasonable accommodation according to your accessibility needs. If you wish to make a request, please provide a cover letter when applying for this position.

The successful candidate to this role may be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.