Job Information

Our team is looking to welcome a mature, motivated, mission-driven Community Engagement Associate to join Khushi Baby

Responsibilities:

• Assist Community Health Workers (CHWs), including ASHAs and ANMs, with digital health application queries and act as a liaison to address their needs and challenges.
• Provide training and guidance to CHWs on using KB platforms, develop training scripts, record videos, and facilitate sessions for health workers and officials.
• Conduct calls and maintain communication with high-risk groups, caregivers, and health stakeholders (ASHAs, ANMs, AWWs, LHVs, MOICs, BPMs, BCMOs) via phone and WhatsApp for monitoring and support.
• Monitor the performance of health workers, districts, and sectors, offering actionable feedback to improve KB platform usage and adherence.
• Conduct at least two field visits per month to monitor sessions, track high-risk cases, and gather operational insights.
• Update CHIP seed data, perform basic data analysis using Excel/Google Sheets, and track progress for monitoring and evaluation.
• Share weekly or fortnightly summaries of calls, impacts, and insights with relevant team members for decision-making.
• Support application and dashboard testing to ensure user-friendliness and provide improvement suggestions.
• Collaborate with the communication team to document and prepare impact stories and case studies of health workers and beneficiaries.
• Facilitate communication and training activities to enhance the effectiveness and adaptability of KB platforms across health systems.

Requirements:

• Masters degree in communication or social work or other related field with specialization in Health/community health or Bachelors degree in any discipline with 2-3 years of experience working in the field of community engagement in Public Health/Hospital settings.
• Strong communication skills and ability to work collaboratively in a team.
• Work experience in the field of public health/Hospital settings (at least 6 months)

• Familiarity with health applications and digital platforms is a plus.
• Experience in the public health sector, or in a call center or customer service environment, particularly in roles involving community engagement, health communication, or support services

You’ll stand out with

• Prior experience working with government officials and NHM data sets
• Publications with mixed-methods research
• Prior experience working with mHealth / digital health projects
• Excellence in English writing and communication
• Demonstrated work / experimentation in prompt-engineering for tools like ChatGPT

Remuneration

The remuneration offered will range between 4-6L LPA commensurate with the candidate's experience and skill sets. Other benefits include

Benefits

• Medical insurance
• Flexible work policies for those menstruating, needing time for grievance of a loved one, religious fasting, etc
• Monthly field visits, annual retreat
• Learning opportunities with world-class research institutions (Yale, Harvard)
• Learning Stipend Policy
• Sponsored Workshops and Seminars

How to apply

• To apply for the above position, please send your detailed CV with a writing sample