Customer Support-Farmer Success Associate

Kheyti
Kheyti

Customer Service

Hyderabad, Telangana, India

INR 300k-300k / year

Posted on Aug 26, 2026

About Us

Kheyti helps smallholder farmers battle climate change through the "Greenhouse-in-a-Box", a low-cost greenhouse bundled with end-to-end services. Designed for smallholders, our greenhouse fits in 2% of their land, costs 33% lower than regular greenhouses, protects crops from environmental risks and grows 7x more food with 50x water efficiency. Along with the greenhouse, we work with partners to offer farmers financing, input linkage, training and market linkage services, creating a seamless path towards steady additional incomes of upto ₹1,00,000/year, a 3x increase in farm incomes. See this 2.5 minute video for more.

Through a culture of farmer centric design, we've brought down the cost of the greenhouse significantly to 90% lower than mainstream greenhouses. We've created collaborations with >100 organisations to offer farmers services. We've proven the model with 300 farmers today and will be serving 2,000 farmers in 12 months. We've won various awards for our initial work and have been featured in NatGeo, Outlook Business, FastCo, and Forbes. We are supported by DRK Foundation, Mulago Foundation, Cartier Philanthropy and Acumen. Our vision is to serve a million farmers in 10 years.

Job Description

Be the first line of support for farmers — turn every call into action.

About Kheyti

Kheyti is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart.

The Opportunity

Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup.
Job Type: Full Time, Entry-Level
Location: Hyderabad, Telangana
Reporting to: Team Lead - CS
Salary: 3 LPA + Mobile Allowance
Language Known: Oriya

Key Responsibilities
• Be the first point of contact for farmers-Take control of Inbound calls, listen, understand, and log their issues

• Turn problems into action by creating and assigning cases to the right teams
• Drive closure by following up and ensuring issues are resolved on time
• Stay close to the ground by collecting harvest data from farmers- Outbound calls
• Keep everything accurately updated so no farmer request gets lost

Who we are looking for

We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.

Must-Haves-
● Bsc/Msc in Agriculture or Horticulture
● Knowledge on horticulture/crop management
● Good communicator
● Comfortable with data management
Nice-to-Haves-
● Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfill the need of the customer
● Farmer centric - someone who can easily make rapport with rural people
● Listening - someone who is patient and can listen to customers in any situation.
Not a Fit-
● Lacks basic understanding of horticulture or crop management
● Lacks passion for innovation in agriculture or unwilling to adopt new technologies
Hiring Process
  1. Apply on jobs.kheyti.com

  2. HR Shortlisting

  3. Round 1 - Virtual

  4. Round 2 - Virtual