Customer Success Lead
Sales & Business Development, Customer Service
Hyderabad, Telangana, India
INR 100k-100k / year
About Us
Kheyti helps smallholder farmers battle climate change through the "Greenhouse-in-a-Box", a low-cost greenhouse bundled with end-to-end services. Designed for smallholders, our greenhouse fits in 2% of their land, costs 33% lower than regular greenhouses, protects crops from environmental risks and grows 7x more food with 50x water efficiency. Along with the greenhouse, we work with partners to offer farmers financing, input linkage, training and market linkage services, creating a seamless path towards steady additional incomes of upto ₹1,00,000/year, a 3x increase in farm incomes. See this 2.5 minute video for more.
Through a culture of farmer centric design, we've brought down the cost of the greenhouse significantly to 90% lower than mainstream greenhouses. We've created collaborations with >100 organisations to offer farmers services. We've proven the model with 300 farmers today and will be serving 2,000 farmers in 12 months. We've won various awards for our initial work and have been featured in NatGeo, Outlook Business, FastCo, and Forbes. We are supported by DRK Foundation, Mulago Foundation, Cartier Philanthropy and Acumen. Our vision is to serve a million farmers in 10 years.
Job Description
Looking for a senior leader in customer excellence and service design, obsessed with the success of Kheyti’s 5,000+ farmers. This role ensures Kheyti stays true to its farmer-first DNA across the entire lifecycle — from sales to service.
About Kheyti
Kheyti is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart.
The Opportunity
We are looking to build out Kheyti’s farmer success function from the ground up, and this leader will be at the heart of it. Kheyti’s farmer base is growing rapidly across India, and we need someone who can design the philosophy, systems, and team needed to deliver world-class service at scale. This is a high-ownership, high-impact role at the intersection of farmer wellbeing, operational excellence, and product development.
Job Type: Full Time
Location: Hyderabad
Reporting to: Co-Founder & COO
Level: AVP
Key Responsibilities
Become the foremost ‘farmer-centric champion’ in the organization - working closely with agronomists and field coaches to understand farmers’ pain points & demands
Design a philosophy and model of post-installation service delivery and farmer training that effectively balances impact per farmer with efficiency + cost to serve
Serve as the key advisor and ‘co-product manager’ with software & product experts to build and integrate digital solutions into our farmer engagement lifecycle
Develop business cases for product additions and/or enhancements based on developing farmer needs and commercial opportunities
Embed a robust M&E system to improve recurring impact measurement, helping define and track ‘north star’ farmer success metrics such as NPS and increases in median income
Develop a customer data intake and continuous improvement feedback system to remain closely aligned with the needs of Kheyti’s farmers
Ideal Candidate
We’re looking for a mission-driven leader who combines deep empathy for farmers with the rigor to build scalable systems. The ideal candidate has led large service or customer success teams, obsesses over quality-of-life outcomes, and knows how to balance impact with efficiency. They are equally comfortable in the field with farmers and in the boardroom with data — and are energized by the challenge of building something that truly matters.
Must-Haves
8+ years leading service delivery, customer success, or sales operations at scale
Proven track record designing post-sales service models balancing impact with cost
Strong data orientation — sets KPIs, tracks metrics, and drives decisions from data
Experience building and managing large, distributed field teams
Nice-to-Haves
Prior experience in agri-tech, rural development, or last-mile service delivery
Familiarity with NPS, CSAT, or farmer success measurement frameworks
Not a Fit
Those who need a fully defined playbook — this role requires building one
Those unwilling to travel extensively or engage directly in rural, on-ground contexts
Hiring Process
20-minute conversation with our HR team
Round 1 Interview
Final Round Interview
Submit your application at: jobs.kheyti.com