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Latam People Operations Manager

Khan Academy

Khan Academy

People & HR, Operations
são paulo, state of são paulo, brazil
Posted on Thursday, June 27, 2024


Khan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. For more information, please see research findings about Khan Academy and our press center.


Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.


Khan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.


Khan Academy Brazil is seeking a dynamic and highly organized individual to fill the role of Latam People Operations Manager. This individual will help foster a high-performance culture and great place to work that enables employees to deliver their best work toward attaining Khan Academy’s mission while fulfilling their personal aspirations and career ambitions.

Your key responsibilities:

  • Manage HR programs, including but not limited to, compensation, benefits, and leaves, performance and talent management, diversity, equity, inclusion and belonging, recognition and rewards, occupational health and safety, training and development, disciplinary matters, and disputes and investigations
  • Partner with functional leaders to create and implement comprehensive people plans aimed at creating a high-performance culture that drives accountability, continuous improvement, and development and cultivates a learning mindset
  • Help deliver seamless and employee-focused service, support, and efficient/effective solutions throughout the employee lifecycle (i.e. talent acquisition, onboarding, transfer, performance reviews, change management, and departure)
  • Partner with and build strong working relationships with Senior Leadership, People Operations, Finance, Legal, and IT to proactively identify areas for collaboration and integration to improve the effectiveness and efficiency of HR programs, processes, and planning
  • Support implementation of change management initiatives and partner with leadership to effectively communicate strategies, goals, milestones and expectations throughout Khan Academy Brasil and other Latam countries
  • Accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results


What you bring:

  • 7+ years of HRBP experience or equivalent role with a trend of increasing responsibility
  • Proficiency in HR Technology and Programs (HR Tech Stack such as HRIS, ATS, HRMS, Performance Management, Survey Platforms, etc.)
  • Strong interpersonal skills with the ability to coach, advise and influence outcomes with proven ability to understand organizational issues and manage change and approachability and responsiveness with demonstrated collaboration skills
  • Relevant experience building and improving company culture and enhancing the employee experience, demonstrating empathy and experience in driving inclusion work with coaching and facilitation skills for colleagues at all levels
  • Excellent project management skills with the ability to organize, set and manage priorities, meet competing deadlines, and lead teams and drive multiple work streams successfully
  • Solid judgment and experience assessing risk relative to the business with experience in creating workflows and processes
  • A high standard of professionalism and integrity, essential for handling sensitive information and making discretionary decisions
  • Residency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role, and permission to work in Brazil
  • Portuguese and English proficiency

You would be a great fit if you have:

  • Prior experience in technology or education industries
  • Experience in designing benefits and variable compensation policies or equivalent
  • Proficiency in Microsoft Office Suite, Google Suite, project management and productivity, and video recording and live video-conferencing tools

What is nice to have:

  • Spanish at intermediate or higher level


We may be a non-profit, but we reward our talented team extremely well.

  • Competitive salaries with great healthcare and life insurance benefits
  • Flexible schedules and personal time off beyond regular vacations
  • Professional development focus
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups



Live & breathe learners. We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand. As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives. We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably. We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy. We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset. We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow, We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.


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Describe one challenge you have faced while managing underperforming employees, your approach, and the results achieved. Please limit it to a one-pager.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.