This is a remote position.

Intelehealth is seeking an experienced Director of Programs to lead the deployment of eZazi—a WHO-aligned digital labor decision support system—across delivery wards in India and Nepal. This role sits at the intersection of clinical operations, government relations, and software implementation. You will translate a powerful clinical tool into sustained practice change by ensuring health workers, facility leaders, and government stakeholders not only adopt eZazi but genuinely experience its value in improving patient care and reducing their operational burden.

This is not a traditional project management role focused on timelines and deliverables alone. Rather, you will champion value realization—making the compelling case to frontline clinicians that eZazi improves how they work, equipping them with evidence-based decision support, reducing time-consuming calculations, and building their confidence in managing complex obstetric cases. You will do this across diverse facility settings, geographic and political contexts, and team compositions—while remaining focused on measurable improvements in adoption, clinical quality, and health outcomes.

Requirements

Key Responsibilities

The Director of Programs may perform these tasks or manage staff who perform them.

1. Facility Deployment & Readiness

• Site Mapping & readiness assessment: Work with Intelehealth's technical team and government partners to conduct readiness assessments. Evaluate infrastructure (power, internet connectivity, device availability), staffing, existing workflows, and leadership readiness.
  

• Infrastructure Coordination: Identify and resolve infrastructure gaps (internet, power backup, devices, secure storage). Partner with facility management and government to source equipment and technical support systems.
  

• Workflow Integration: Map current labor ward processes and clinical decision points. Work with facility staff and clinical leadership to integrate eZazi into existing workflows rather than imposing it as an external system. Identify and address workflow friction points early.
  

• Operational Guidelines: Develop and operationalize facility-specific eZazi protocols aligned with government health policy, facility guidelines, and clinical best practice.
  

2. Health Worker Training, Mentorship, & Adoption

• Training Delivery: Design and conduct on-site training for midwives, nurses, auxiliary nurse midwives, and facility leaders. Emphasize hands-on clinical scenarios, not just software buttons. eZazi use should improve clinical outcomes and reduce manual documentation.
  

• Train-the-Trainer Model: Identify and certify facility-based champions (a senior midwife or clinical leader) who will become the ongoing trainer and troubleshooter post-deployment, reducing dependency on external support.
  

• Mentorship & Support: Conduct regular facility visits. Observe eZazi use in real labor cases. Provide real-time coaching to health workers on clinical workflows, decision support interpretation, and data accuracy. Address concerns, fears, and resistance directly.
  

• Adoption Monitoring: Track provider login frequency, case documentation rates, clinical protocol adherence, and provider satisfaction. Use data to identify barriers and celebrate early wins.
  

• Competency Assessment: Conduct periodic skills assessments using clinical scenarios to ensure providers are using eZazi's decision support effectively and making appropriate clinical decisions.
  

3. Government & Facility Leadership Coordination

• Stakeholder Engagement: Build relationships with provincial and local health officials, District Health Officers, and facility leadership. Communicate eZazi's alignment with Nepal's Every Newborn Action Plan and Safer Motherhood Road Map 2030. Frame adoption as a tool for achieving government priorities, not an external initiative.
  

• Policy Integration: Work with government partners to integrate eZazi into official protocols and training standards. Support documentation for government reporting and compliance frameworks.
  

• Advocacy Meetings: Facilitate regular meetings with District Health Office, facility management, and clinical leadership to present early adoption data, address concerns, and maintain momentum.
  

• Data Partnerships: Share aggregated facility and district-level data on adoption rates, clinical quality indicators, and health outcomes with government officials. Use this to build evidence for continued government support and potential scale-up.
  

4. Value Realization & Clinical Quality

• Clinical Value Documentation: Work with the clinical team and facility staff to document and communicate how eZazi translates into concrete value—reduced time spent on calculations, earlier detection of complications, higher confidence in decision-making, improved communication between shifts, fewer maternal/neonatal adverse outcomes.
  

• Quality Monitoring: Track clinical quality indicators that Intelehealth monitors (obstetric risk assessments, complication detection, referral appropriateness, etc.). Conduct periodic clinical audits. Share quality improvement data with facility teams to motivate continued use and identify retraining needs.
  

• Outcome Tracking: Collaborate with monitoring & evaluation teams to track maternal and neonatal outcomes in sites with high eZazi adoption versus lower adoption. Use emerging evidence to build the business case for sustained use.
  

• Addressing Resistance: Proactively surface and address concerns from clinicians—e.g., fear that eZazi limits clinical judgment, alert fatigue, data privacy concerns, or workflow disruption. Respond with data, mentorship, and system refinements.
  

5. Implementation Coordination & Problem-Solving

• Cross-Functional Collaboration: Work closely with Intelehealth's technology team to report bugs, request feature refinements, and ensure the system remains responsive to facility needs. Bridge clinical and technical language.
  

• Issue Resolution: Act as the first point of contact for facility-level technical problems, workflow questions, and adoption challenges. Escalate appropriately; troubleshoot and support where possible.
  

• Timely Communication: Maintain regular communication with Intelehealth leadership on deployment progress, risks, milestones, and emerging opportunities.
  

• Documentation: Maintain clear records of facility readiness assessments, training delivered, adoption metrics, and lessons learned for organizational learning and future deployments.
  

6. Sustainability & Exit Planning

• Capacity Building for Government: Progressively shift responsibility for eZazi support and oversight to government and facility staff. Train government health officials on monitoring eZazi adoption and quality metrics.
  

• Handover Preparation: By month 12, work toward a sustainable model where government health officials, facility leaders, and facility staff can independently manage eZazi operations, troubleshooting, and quality improvement.
  

• Documentation & Knowledge Management: Develop facility-specific guides, troubleshooting resources, and training materials that remain in place post-deployment.
  

7. Documentation/Reporting

• Develop playbook, operational guidelines
  

• Develop/work with clinical team for documenting training modules, training reports
  

• Work on the internal and external reporting for the project
  

Professional Background:

• Minimum 5–7 years of experience in health program implementation, digital health deployment, or maternal/newborn health service delivery in an LMIC context
  

• Demonstrated success managing complex multi-stakeholder implementations (government, NGO, facility, community partners)
  

• Track record of taking a program from pilot to scaled, sustained adoption
  

• Working fluency in South Asia (India, Nepal, Bangladesh, or similar context); familiarity with government health system structures, federation/decentralization models, and health facility operations
  

Clinical & Technical Foundation:

• Understanding of maternal and newborn health, delivery ward workflows, and clinical decision-making (understanding of obstetric protocols and health worker roles is essential, clinician is preferred)
  

• Comfort with digital health systems, software platforms, and digital adoption concepts; ability to learn new software quickly and troubleshoot basic connectivity/device issues
  

• Familiarity with WHO Labour Care Guide (WHO-LCG) or similar evidence-based approaches to healthcare delivery
  

• Understanding of health information systems, data quality, and monitoring & evaluation principles
  

Leadership & Communication:

• Proven ability to build trust with frontline health workers, clinicians, facility leaders, and government officials
  

• Strong communication skills in English; ability to convey technical concepts in culturally appropriate language
  

• Experience presenting data and findings to both technical and non-technical audiences
  

• Demonstrated ability to influence without direct authority—persuading teams to adopt new practices through evidence and relationship-building rather than mandate
  

Problem-Solving & Adaptability:

• Experience operating in resource-constrained environments where infrastructure, staffing, and policy may shift
  

• Comfort with ambiguity; ability to adapt implementation approaches based on field realities
  

• Proactive approach to identifying barriers and troubleshooting solutions
  

• Strong organizational and documentation skills; ability to track multiple workstreams simultaneously
  

Preferred Skills & Attributes

• Experience with clinical decision support systems, WHO-LCG, digital labor/delivery monitoring tools, or similar point-of-care applications
  

• Previous work with WHO, UNICEF, or comparable organizations working on digital health in MCH at scale in South Asia
  

• Training delivery and mentorship experience; comfort standing in front of groups and teaching clinical workflows
  

• Project management certification or formal training in implementation science frameworks (e.g., agile implementation, lean methodology)
  

• Data visualization and basic data analysis skills (ability to create and interpret dashboards, conduct simple trend analysis)
  

• Direct experience with government health system partnerships and health policy processes in Nepal or India
  

• Background in obstetric and gynaecology field, nursing, midwifery, or allied health professions (not required but valuable for clinical credibility and workflow understanding)
  

Benefits

• Remote working.
  
• Flexible working hours.
  
• Great work culture
  
• 5 days working.
  
• Group Medical Insurance