Join Infoxchange and help bring our mission of Technology for Social Justice to life. This full-time, fixed-term role is based in Melbourne, Victoria and offers the opportunity to make a real impact.

About the role

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact. The Hub is an integrated set of web-based Digital Guides, training materials (webinars/ online learning courses) and expert advice.

This role is responsible for leading and delivering AI capability-building programs for NFPs, including structured training, practical mentoring and hands-on support. The role will support NFPs to move from AI awareness to practical adoption by clarifying use cases, designing simple AI-enabled workflows or prototypes, developing practical resources and strengthening responsible AI governance.

The role reports directly to the Digital Transformation Manager.

Key duties and responsibilities

• Assess non-profit sector technology needs and identify technology priorities to support business priorities

• Provide practical technology advice through individual consultations, mentoring and webinars to non-profits across technology domains that include:

• Digital foundations - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure (office 365 & google workspace)

• NFP Applications – service delivery & corporate systems - client/case management, finance and HR systems

• IT management – IT strategy/planning, governance, business continuity and IT project management

• Cybersecurity –protect information from online threats and accidental disclosure

• Artificial intelligence - helping NFPs unlock the power of AI for enhanced impact while mitigating the associated risks in an increasingly complex marketplace

• Provide coaching mentoring and advice for Digital Transformation Hub staff

• Design, lead and support delivery of programs that build the capability of NFP staff across the Asia Pacific region.

• Undertake activities including requirements analysis, report writing, solution design, and training

About You

• Deep expertise providing digital and AI advice to NFPs or social purpose organisations in Australia or the Asia Pacific region

• Ability to provide expert advice across NFP technology domains, including at least three of:

• • Digital Foundations

• • NFP Applications

• • IT Management

• • Cyber security

• • Artificial Intelligence

• Passionate for the not-for-profit and community sector

• A skilled presenter, able to present a range of technical concepts to non-technical managers

• A consultative approach, using professional or expert advice as required

• Demonstrated ability to manage multiple projects simultaneously

• Demonstrated stakeholder management skills and negotiation techniques

• Excellent written and verbal communications skills, including the ability to negotiate outcomes in the context of competing priorities

• Comfortable working autonomously and in a self-managed way, using initiative to draw on the expertise of those around you

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.