Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time Permanent role is based in either Melbourne or Brisbane and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

The Automation Engineer plays a critical role in improving the efficiency, scalability, and quality of IT Services through the design and delivery of automation solutions. This role focuses on identifying manual or repetitive processes across ITS and customer environments and converting them into reliable, secure, and well-governed automated workflows.

The Automation Engineer works across ITSM, CIPP, RMM, cloud platforms, and AI-enabled tools to reduce operational overhead, improve customer experience, and enable ITS staff to focus on higher-value, human-centred work. The role combines strong technical automation capability with stakeholder engagement, analytical thinking, and a security-first mindset

What You Will Be Doing:

• Automate operational processes, service requests, reporting, and system tasks using scripting and workflow tools.
• Identify opportunities to replace manual, error-prone processes with scalable automation solutions.
• Design, build, deploy, and maintain automation workflows across ConnectWise RPA and PSA, ITSM, CIPP, and RMM or similar platforms.
  Ensure automation solutions are robust, documented, monitored, and supportable.
• Automate routine maintenance and management tasks to improve operational efficiency, reduce manual effort, and ensure consistent, reliable service delivery.
• Identify and deploy AI-based automation opportunities, including AI-assisted ticketing and service workflows.
• Support LLM operations, including prompt design, tuning, and training using knowledge bases and SOPs.
• Work with ITS teams to safely integrate AI capabilities into operational processes with appropriate guardrails.
• Analyse incidents, service requests, and operational workflows to identify root causes and automation opportunities.
• Maintain clear documentation for automated processes, known issues, and remediation steps.
• Contribute to continuous improvement of ITS services, standards, and delivery practices.
• Stay abreast of industry trends in RPA, service automation, and ITSM best practices.
• Facilitate workshops with internal teams to identify and prioritise automation opportunities.
• Engage with customers to identify AI and automation use cases and support knowledge transfer for deployed solutions.
• Provide clear, pragmatic advice on automation approaches, benefits, and limitations.
• Apply a strong security mindset to all automation solutions.
• Ensure automations align with Australian security standards (e.g. ASD Essential Eight) and Infoxchange security practices.
• Identify risks introduced by automation and work with stakeholders to implement appropriate controls.
• troubleshooting issues as they arise.
• Assist in resolving complex technical issues related to automated systems and workflows.
• Act as a subject matter expert for automation within ITS.

About you:

To succeed in this role at Infoxchange, you will demonstrate:

• Experience in automation engineering within IT services or managed services environments.
• Strong scripting capability using PowerShell and/or Python.
• Experience working with ITSM and RMM platforms and integrating systems via APIs or workflows.
• Practical experience with AI-enabled automation and/or LLM-based tools is highly desirable.
• Strong analytical and problem-solving skills, with the ability to identify root causes and improvement opportunities.
• Ability to translate complex technical concepts into clear, practical outcomes for stakeholders.
• Experience working across multiple teams and balancing competing priorities.
• Strong documentation and communication skills

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.
• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection
• Additional leave provisions including paid parental leave supplement and annual leave loading
• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
• Benefits for new parents
• Great learning and development opportunities with unlimited access to LinkedIn Learning
• IXcel our employee reward and recognition program
• Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at www.infoxchange.org