Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time Permanent role is based in Melbourne or Brisbane and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

The Associate Project Manager supports the delivery of technology projects for not‑for‑profit clients within a Managed Services Provider (MSP) environment. This entry‑level role is designed for an IT services professional transitioning into project management, with a focus on building capability in project coordination, stakeholder engagement, and delivery governance.

Working across multiple client engagements, the Associate Project Manager contributes to project planning, execution, tracking, and closure, while developing practical project management skills, confidence, and professional judgement through hands‑on delivery experience.

What You Will Be Doing:

• Contribute to the planning and delivery of IT projects across infrastructure, cloud, security, and end user services
• Maintain project schedules, task tracking, risks, issues, and dependencies using approved project tools
• Coordinate project activities across technical teams, vendors, and client stakeholders
• Monitor progress against scope, time, cost, and quality expectations and raise early alerts where risks emerge
• Support change control processes and documentation of variations.

• Build positive working relationships with internal teams and client representatives
• Participate in project meetings, workshops, and standups‑ups
• Prepare clear, audience appropriate project communications and updates
• Contribute to a client experience that reflects empathy, transparency, and trust, particularly within the not-for-profit context.

• Produce and maintain core project artefacts including status reports, RAID logs, meeting notes, and project plans
• Follow established project management frameworks and MSP delivery standards
• Support compliance with organisational, contractual, and client governance requirements.

• Develop practical project management capability through on the job experience and formal learning and supported exposure to increasingly complex project activities.
• Provide feedback and input to current methodologies and documentation and identify opportunities for improvement

About you:

To succeed in this role at Infoxchange, you will demonstrate:

• Seek feedback and coaching to build confidence and delivery effectiveness
• Grow understanding of the Not-for-Profit sector, including technology challenges and opportunities, funding constraints, and mission driven priorities
• Foundational understanding of IT services gained through hands‑on operational or support roles (e.g. service desk, infrastructure, cloud, identity, security)
• Experience working in an IT services or technical support environment, with exposure to structured work such as service delivery, coordination, or project‑based activities
• Demonstrated experience supporting or contributing to initiatives, projects, or improvements beyond routine operational tasks
• Exposure to MSP environments and technologies, such as:
  • Network
  • Cloud and server management
  • M365, and Microsoft CSP portals
  • MAM and MDM
  • Exclaimer
  • usecure

• Strong organisational skills with the ability to manage multiple workstreams
• Clear written and verbal communication skills
• Confidence using collaboration and project tools (e.g. Microsoft 365, project tracking systems)
• Analytical thinking with attention to detail
• Accountability for outcomes and follow through

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection
• Additional leave provisions including paid parental leave supplement and annual leave loading
• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
• Benefits for new parents
• Great learning and development opportunities with unlimited access to LinkedIn Learning
• IXcel our employee reward and recognition program
• Access to Telus Health, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at www.infoxchange.org