Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time, Fixed Term

(12 months) role is based in Melbourne or Brisbane and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row, and even more thrilled to be named one of the Best Workplaces for Women, a
testament to our inclusive, values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

Reporting to the Chief Technology Officer, this role will coordinate the successful delivery of projects for Infoxchange’s Technology Services Team.

Key duties and responsibilities

• Coordinate the successful delivery of medium to large projects, or programs of work for Infoxchange’s Technology Services Team;
• Establish and maintain strong working relationships with project stakeholders, including government and non-government organisations;
• Creation and maintenance of project schedules, including resource allocations and tracking of progress against baseline estimates;
• Facilitate regular project status reporting and meetings with internal and external stakeholders, detailing progress against budget, time, scope, and quality;
• Manage and track project budget and manage the commercial delivery of the project in collaboration with Customer Engagement Team and the Finance team;
• Identify, mitigate, and document project risks and issues (including escalations);
• Manage project change, including negotiation of changes to cost, scope, time, and resources;
• Create and maintain internal documentation, user guides and training materials as may be required from time to time;
• Collaborate with Project Managers and Management from the CCM Delivery team where projects include a consulting element;
• Work closely with Technology Services Management Team to manage progress on projects, and proactively manage risks and issues in order avoid negative impacts on your projects;
• Collaborate with Product Managers across Infoxchange’s in-house developed product suite to facilitate a common understanding of project goals and deliverables;
• Other ad hoc duties as required relevant to the role.

About you

To succeed in this role at Infoxchange, you will demonstrate:

• Demonstrated experience in a formal project management role, with requisite training, credentials or significant knowledge in one or more project methodologies
• Proven success in software (or comparable) project management and delivery in scope and budget
• Sound stakeholder management skills and negotiation techniques
• Excellent interpersonal, oral, and written communication skills
• Experience creating and maintaining project documentation (e.g., project schedules, RAID registers, key deliverables, etc)
• Proven ability managing project risks and issues
• Demonstrated ability to proactively manage project change
• Knowledge or previous experience working in the not for profit and/or community services sector is highly valued

The following personal attributes are desirable:

• Strong understanding of the Not-for-Profit/community sector
• Ability to engage with abstract concepts and intangible requests and ground them in concrete examples, clear descriptions and actions
• Ability to manage ambiguity and navigate through uncertainty
• Ability to work independently on complex work, while acting as a team player
• Able to manage competing priorities and expectations across internal and external stakeholders

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection

• Additional leave provisions including paid parental leave supplement and annual leave loading

• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives

• Benefits for new parents

• Great learning and development opportunities with unlimited access to LinkedIn Learning

• IXcel our employee reward and recognition program

• Access to Sonder, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at www.infoxchange.org