Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact. The Hub is an integrated set of web-based Digital Guides, training materials (webinars/ online learning courses) and expert advice.

This role is responsible for supporting sector capability development projects and supporting the maintenance of Hub guides and capability assessment/ recommendations.

This is a fixed‑term appointment (one year), in our Richmond office, Melbourne (by the Yarra).

About Infoxchange

Infoxchange is a not‑for‑profit social enterprise that uses technology to improve outcomes for people and communities experiencing disadvantage. Our digital products, including the Digital Empowerment Suite, support government and community organisations across Australia to deliver vital services more effectively and efficiently.

​About the role

Reporting to the Digital Transformation Manager you will:

• Assess non-profit sector technology needs and identify technology priorities to support business priorities
• Provide practical technology advice through individual consultations, mentoring and webinars to non-profits across technology domains that include:
  • Digital foundations - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure (office 365 & google workspace)
  • NFP Applications – service delivery & corporate systems - client/case management, finance and HR systems
  • IT management – IT strategy/planning, governance, business continuity and IT project management
  • Cybersecurity –protect information from online threats and accidental disclosure
  • Artificial intelligence - helping NFPs unlock the power of AI for enhanced impact while mitigating the associated risks in an increasingly complex marketplace
• Provide coaching mentoring and advice for Digital Transformation Hub staff
• Design, lead and support delivery of programs that build the capability of NFP staff across the Asia Pacific region.
• Undertake activities including requirements analysis, report writing, solution design, and training

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Why join Infoxchange?

• Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
• Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
• Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
• Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
• Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
• Great Place to Work® - Proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!

​You will bring:

• Have previously led digital transformation programs for Australian NFPs or social purpose organisations
• Tertiary qualifications relevant to this position
• Deep expertise providing digital technology advice to NFPs in Australia or the Asia Pacific region
• Ability to provide expert advice across NFP technology domains, including at least three of:
  • Digital Foundations
  • NFP Applications
  • IT Management
  • Cybersecurity
  • Artificial Intelligence
• A skilled presenter, able to present a range of technical concepts to non-technical managers
• A consultative approach, using professional or expert advice as required
• Demonstrated ability to manage multiple projects simultaneously
• Demonstrated stakeholder management skills and negotiation techniques
• Excellent written and verbal communications skills, including the ability to negotiate outcomes in the context of competing priorities
• Passion for the not‑for‑profit and community services sector and alignment with Infoxchange’s vision, mission and values, including belief in technology as a driver of social impact.

Apply now or reach out for a confidential conversation.

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2025.

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.