Infoxchange is a registered charity and social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We are also proudly recognised as a Great Place to Work certified employer and we are also on the Great Place To Work’s Best Workplaces for Women list!

We are seeking a Project Manager who will coordinate the successful delivery of projects for Infoxchange’s client and case management software.

This is a permanent full-time position (hybrid working model), based in either Melbourne or Brisbane.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

Key duties and responsibilities

• Coordinate the successful delivery of medium to large projects for Infoxchange’s client and case management software
• Establish and maintain strong working relationships with project stakeholders, including government and non-government organisations
• Creation and maintenance of project schedules, including resource allocations and tracking of progress against baseline estimates
• Facilitate regular project status reporting and meetings with internal and external stakeholders, detailing progress against budget, time, scope, and quality
• Manage and track project budget and manage the commercial delivery of the project in collaboration with Customer Engagement Team and the Finance team
• Identify, mitigate, and document project risks and issues (including escalations)
• Manage project change, including negotiation of changes to cost, scope, time, and resources
• Create and maintain internal documentation, user guides and training materials
• Other ad hoc duties as required

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

1. Demonstrated experience in a formal project management role, with requisite training, credentials or significant knowledge in one or more project methodologies
2. Proven success in software (or comparable) project management and delivery in scope and budget
3. Sound stakeholder management skills and negotiation techniques
4. Excellent interpersonal, oral, and written communication skills
5. Experience creating and maintaining project documentation (e.g., project schedules, RAID registers, key deliverables, etc.)
6. Proven ability managing project risks and issues
7. Demonstrated ability to manage project change
8. Knowledge or previous experience working in the not for profit and/or community services sector is highly valued

Personal Attributes

The following personal attributes are desirable:

1. Strong understanding of the Not-for-Profit/ Community sector
2. Ability to engage with abstract concepts and intangible requests and ground them in concrete examples, clear descriptions and actions
3. Ability to manage ambiguity and navigate through uncertainty
4. Ability to work independently on complex work, while acting as a team player
5. Able to manage competing priorities and expectations across internal and external stakeholders

What do we offer?

As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, welcoming office and many more.

Excited by this opportunity and ready to make a difference? Apply today!

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.