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Quality Assurance Analyst



IT, Quality Assurance
Brisbane, QLD, Australia
Posted on Monday, June 17, 2024

We are seeking an enthusiastic and motivated Quality Assurance Analyst to bring to life Infoxchange’s mission of Technology for Social Justice. This full-time permanent role will be based in Brisbane, Queensland.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

About the role

As a Quality Assurance (QA) Analyst, you will be responsible for the quality of Infoxchange’s new & existing web applications. You will be part of a continuous delivery team, focussed on the proactive monitoring and resolution of issues identified by both customers and product and delivery teams. You will be required to take ownership of QA activities, be actively involved in implementing new tools and technologies, and work with other team members on QA best practices.

In addition to the immediate QA Team, you will work with a mix of team members from the software development, product and delivery teams, as well as external government and non-government stakeholders.

You will:

  • Act as a primary contact between the Delivery, Support and Developer’s team to investigate and resolve support related incidents.
  • Test all product development based on acceptance criteria, leveraging automated testing where possible.
  • Develop and maintain manual/automation test suits for Smoke, Functional, Regression and Performance tests to ensure software is working as per the requirements.
  • Able to shift between automation and manual testing tasks on as needs basis.
  • Utilise various testing techniques such as exploratory/regression/manual testing as required.
  • Participate in estimation sessions by describing business needs and clarifying any questions arising during the design and delivery process.
  • Proactively assess and contribute to the refinement of the QA strategy, including facilitating discussions related to improving overall end-to-end product delivery.
  • Identify and communicate any requirement assumptions, dependencies, and risks in a timely manner.
  • Decompose business requirements and create appropriate and concise user stories.
  • Develop clear and well-described acceptance criteria.
  • Coordinate User Acceptance Test activities with the Delivery and Software Development teams.
  • Communicate effectively with software developers regarding explanation of user stories and validation based on acceptance criteria.
  • Uphold and advocate for the values, beliefs, and principles as outlined in the Technical Services Team Manifesto

About you

To succeed in this role at Infoxchange, you will demonstrate:

  • Degree qualified in IT, Science, Engineering or related
  • Hands-on experience in a QA-related role at least 2+ years within a SaaS-based environment
  • Hands-on experience in QA test automation (preferably in Python).
  • Knowledge of QA processes and best practices
  • Knowledge of API testing (Postman)
  • Knowledge of AWS and case management systems
  • Experienced in testing complex user interfaces, including manual browser, exploratory, UAT, and regression testing
  • Experience in translating high level business requirements into functional requirements with clear, concise and testable user stories
  • Experience in querying relational databases using SQL (preferably in PostgreSQL)
  • Ability to function in a team environment, including the ability to reason with others through effective, clear, and concise communication
  • Able to prioritise work across multiple projects within a fast-paced environment
  • Able to work both independently and within a collaborative environment
  • Systematic, proactive, and excellent attention to detail
  • Good strategic decision-making skills
  • Excellent written and verbal communications skills, including conversing with both end-users and technical teams across all levels within the organisation
  • Energy and passion for the work, sense of fun, and enjoyment for what can be achieved
  • Passion for digital transformation of the not-for-profit and community sector

What we offer:

  • A great team to work with!
  • A base salary of $92k plus superannuation and 17.5% annual leave loading.
  • Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).
  • Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

  • Flexible work arrangements (including hybrid working)
  • Additional leave provisions (paid parental leave supplement, annual leave loading)
  • Health & wellbeing program
  • Benefits for new parents
  • Great learning and development opportunities
  • Employee reward and recognition program
  • Carbon neutral offices

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at www.infoxchange.org

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.