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NFP Digital & Data Consultant



Richmond VIC, Australia
Posted on Thursday, May 30, 2024

We are looking for a NFP Digital & Data Consultant to join us on a full time fixed term 2 year contract basis, based in Melbourne (preferred) with hybrid flexible model.

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About the role

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact.

The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online learning courses) and expert advice.

This role is responsible for supporting sector capability development projects and supporting the maintenance of Hub guides and capability assessment/ recommendations.

The role reports directly to the Digital Transformation Manager.

You will:

  • Provide practical technology advice through individual consultations, mentoring and webinars to non-profits across technology domains that include:
    • Tech foundations for NFPs - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure
    • NFP Applications – corporate and service delivery systems including include finance, HR, client/ case management and CRMs
    • Data & Analytics for NFPs – data tools, infrastructure, analytics and reporting to measure activities, outputs, impacts and outcomes
    • Digital marketing for NFPs – website, social media, electronic Direct Marketing and fundraising
    • IT management for NFPs – IT strategy/planning, budgeting, governance and business continuity
    • Artificial Intelligence for NFPs– to unlock the power of AI for enhanced NFP impact while mitigating the associated risks in an increasingly complex marketplace
    • Cyber security protections for NFPs – protect information from online threats and accidental disclosure
    • Online cyber safety for vulnerable communities – educate vulnerable community groups how two protect themselves from cyber security risks and common online scams, enabling people to feel safer and more confident online.
  • Support the design and delivery of programs that build the capability of NFP staff across the Asia Pacific region.
  • Undertake activities including requirements analysis, report writing, data analysis, solution design, and training.

About you

To succeed in this role at Infoxchange, you will demonstrate:

  • Skilled at data analysis, with Excel and preferably tools like Microsoft Power BI
  • Ability to provide assistance across different non-profit technology domains, including at least one or two of:
    1. Microsoft 365, user devices and IT infrastructure
    2. Systems selection
    3. Data & analytics
    4. Cyber security
  • Ability to undertake structured analyses in a logical and efficient manner
  • Ability to demonstrate excellent written communication skills, including contributing or leading writing business reports and recommendations.
  • Strong verbal communications skills, with proven experience supporting IT managers and executives
  • Comfortable working autonomously and in a self-managed way, using initiative to draw on the expertise of those around you
  • Good awareness of NFP technology challenges and passionate about the sector
  • Experience in presenting to audiences
  • Tertiary qualifications in an appropriate field

What we offer:

  • A great team to work with!
  • A base salary of $80-90k plus superannuation and 17.5% annual leave loading.
  • Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).
  • Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

  • Flexible work arrangements (including hybrid working)
  • Additional leave provisions (paid parental leave supplement, annual leave loading)
  • Health & wellbeing program
  • Benefits for new parents
  • Great learning and development opportunities
  • Employee reward and recognition program
  • Carbon neutral offices

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at www.infoxchange.org

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.