Tech Nonprofit Job Board

Opportunities from over 600 organizations leveraging tech for social impact.

Looking to hire talent? Contact us to post your jobs here.

Training Program Designer & Manager



Richmond VIC, Australia
Posted on Tuesday, May 28, 2024

We are looking for a Training Program Designer & Manager to join us on a fixed term 2 year contract (part-time considered) basis, based in Melbourne (preferred) or Brisbane or Adelaide, with hybrid flexible model.

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About the role

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact.

The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online learning courses) and expert advice.

This role is responsible for working with internal and external Subject Matter Experts to support the development and delivery of webinars, self-paced learning modules and digital guides to improve the capability of non-profit IT managers, staff and vulnerable communities.

The role reports directly to the Digital Transformation Manager.

You will:

  • Develop and manage a training program calendar that sustainably builds digital capability across eight areas:
    1. Tech foundations for NFPs - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure
    2. NFP Applications – corporate and service delivery systems including include finance, HR, client/ case management and CRMs
    3. Data & Analytics for NFPs – data tools, infrastructure, analytics and reporting to measure activities, outputs, impacts and outcomes
    4. Digital marketing for NFPs – website, social media, electronic Direct Marketing and fundraising
    5. IT management for NFPs – IT strategy/planning, budgeting, governance and business continuity
    6. Artificial Intelligence for NFPs– to unlock the power of AI for enhanced NFP impact while mitigating the associated risks in an increasingly complex marketplace
    7. Cyber security protections for NFPs – protect information from online threats and accidental disclosure
    8. Online cyber safety for vulnerable communities – educate vulnerable community groups how two protect themselves from cyber security risks and common online scams, enabling people to feel safer and more confident online.
  • Lead the development of training content (webinars & self-paced courses), leveraging content from Infoxchange partners, internal subject matter experts, including appropriate supporting resources (workbooks, digital guides, etc).
  • Recruit and manage a small volunteer team to support training program delivery.
  • Work with the Marketing / Communications team so they can effectively promote the training program.
  • Manage the facilitation of training programs, learning from feedback to refine future programs and maximise impact / sustainability.
  • Manage and maintain the Learning Management System, working with development teams to prioritise and implement potential enhancements.

About you

To succeed in this role at Infoxchange, you will demonstrate:

  • The ability to conceptualise, design and develop high quality blended learning artefacts to support digital (ICT) adoption
  • Design high quality learner-centric digital learning experiences and resources (courseware and simulations using Articulate 360 (or similar) authoring tool
  • Be skilled in undertaking training needs analysis and design activities for virtual instructor-led training
  • Have proven skills and experience in delivery of training content in a Learning Management System such as Moodle.
  • Deep knowledge of digital learning principles and practices
  • Skilled in writing guides and developing resources to support learning outcomes
  • High level interpersonal and professional communication skills to work effectively with individuals and teams with different levels of technical knowledge
  • Ability to work effectively with digital Subject Matter Expert
  • Well-developed organisational skills, including an ability to set priorities and to pursue tasks to deadline and manage multiple projects with variable timelines
  • Work well in a team environment
    • Understand and have experience/ passion for working with digital technologies in the not-for-profit sector (or similar).

    What we offer:

    • A great team to work with!
    • A base salary of $110-120k plus superannuation and 17.5% annual leave loading.
    • Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).
    • Other additional benefits.

    We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

    • Flexible work arrangements (including hybrid working)
    • Additional leave provisions (paid parental leave supplement, annual leave loading)
    • Health & wellbeing program
    • Benefits for new parents
    • Great learning and development opportunities
    • Employee reward and recognition program
    • Carbon neutral offices

    Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

    Who are we?

    Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

    We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

    Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

    And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

    Read more about Infoxchange in our annual report at www.infoxchange.org

    Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

    We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.