Customer Support Representative (Melbourne)

Full time (Onsite)

✨ Join the tech company that gives 100% of profits to charity.

At Humanitix, every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world’s biggest problems.

Since 2016, we’ve donated A$16.5 million from booking-fee profits — and we’re not stopping there.

We’re now looking for a Customer Support Representative to join our Customer Success (CS) Team — the humans behind our event hosts’ happiness.

📍 Full-time | Melbourne (Onsite; 1 day WFH)

🕐 Long-term working rights in Australia required

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What You’ll Do

🎟 Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video.

💻 Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.

🤝 Collaborate with product & engineering to surface bugs, trends, and feature ideas.

🧭 Create and update help-centre articles and FAQs to make life easier for users.

🌈 Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way).

🎉 Help build a fun, inclusive team culture where everyone can be themselves.

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About You

You’ll thrive here if you’re empathetic, tech-curious, and love helping people succeed.

✅ 1+ year of customer-facing experience (support, success, or similar)

✅ Tech-savvy instincts — quick to learn new tools & troubleshoot issues

✅ Excellent written & verbal communication — you make complex things simple

✅ Calm under pressure, patient, and able to de-escalate tricky situations

✅ Curious, proactive, and collaborative — a genuine people person

Bonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it’s not required.

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Why You’ll Love Working Here

At Humanitix, your work directly funds education, equality and other impactful projects worldwide.

💰 Competitive salary (A$60–65K + Super + tax-effective salary packaging*

🧭 Supportive, non-hierarchical culture — your ideas matter

🎊 Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)

*Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for-profit equivalent salary to receive the same after-tax income would be approximately $68,700-$73,700 at a normal business.

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Our Values

💪 Show up – Go all-in for our customers and each other because we care.

⚡ Be bold – Think independently, take smart risks, and share your ideas.

🎨 Keep it weird – Bring your authentic self — shoes optional.

🌎 The world is not f*cked – Choose optimism. Create progress. Be humane.

🏡 This is our second home – We look after each other and take pride in the place we build together.

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Ready to Apply?

Send us your resume + short cover letter telling us:

• Why this role excites you 💫

• What impact means to you 🌍

• What makes you you (we love weird) 🎉

We make hiring decisions based on your skills, experience, and passion — not just job titles. Please include your pronouns and any accessibility needs for the interview process.