Director of Operations (Volunteer)

Healwise is searching for a volunteer Director of Operations to join our Board of Directors. This is an exciting, highly impactful opportunity to help us more efficiently serve people seeking out access to and education about affordable mental health services.

As Director of Operations, you will have a rare opportunity to take a leading role in building a growing nonprofit organization on a mission to increase access to mental healthcare. You will play a central role in our work by helping us develop and improve systems and processes that enable us to turn our vision into reality.

As a Board Member, you’ll also have the rare opportunity to take a lead role in guiding a growing nonprofit organization.

Please note: This is a volunteer, remote opportunity. We’re looking for someone able to contribute roughly 10-15 hours per month for a one-year term at minimum.

To apply for this role, please complete this form. If you have any questions, please send them to hello@healwise.org.

---

How We’ll Support You:

• We offer a highly flexible schedule and independence, allowing you to work with us however works best for you.
• We offer you the space to be creative and experiment. This is an exciting opportunity for anyone looking to build the skills they need to take the next step in their career.
• Take on a fulfilling and impactful role that promotes mental health access at a moment when it's more important than ever.
• Opportunity to become part of our referral network, if applicable, and/or receive a testimonial upon request.
• Participation in public Slack channels with entire Healwise team, made up of an interdisciplinary group of professionals committed to the organization’s mission.
• Eligible to be featured in a volunteer spotlight as part of our social media and quarterly newsletter at completion of project or 6-month mark, whichever comes first.
• Receive Healwise swag and other forms of appreciation for your time and dedication.

• Join a team with a culture of respect and collaboration; we actively embrace failures as part of the learning process.

What You’ll Do as Director of Operations:

• Develop an operational strategy for implementing the Executive Director’s and the larger Board’s vision, including a plan for sustainably growing our organization.
• With the Executive Director, oversee the org’s shift to lean methods, prioritizing smaller iterations that generate actionable insights across all projects.

• Lead efforts to recruit, train, and retain volunteers, ensuring they are effectively supported and integrated into operations across departments.

• Collaborate with other Directors to ensure continuity of operations among their teams.
• Be a “dot connector” when operational issues arise for individuals and teams, helping to guide team members as well as develop materials for frequently-asked operational questions.

What You’ll Do as a Board Member:

• Participate in monthly Board meetings and once monthly all-hands meetings to discuss organization-wide goals and progress.
• Contribute $250 in annual dues.
• Provide fiduciary and governance oversight of the organization.
• Promote Healwise within your personal and professional networks for awareness, fundraising, and potential partnerships.
• Work collaboratively with other Board members to implement the Board’s strategic plan and support Healwise’s organizational growth.

You Would Be a Great Fit for This Role If You Are:

• Passionate about mental healthcare accessibility..

• A mid-career professional with experience leading operations at a small organization, preferably in the startup phase. Ideally experienced with recruiting, onboarding, and managing others.
• Experienced with Trello or willing to learn.
• A natural leader and generous collaborator, who’s excited by the challenge of supporting an all-volunteer, remote team and is clear-eyed about the work it will take to do this.
• A creative and strategic thinker, eager to think out of the box at a young organization and familiar with lean startup methods (or interested in learning them).
• Someone who believes in serving communities from a place of humility with an unwavering commitment to justice.
• Comfortable working in a remote environment with different volunteer work schedules.

What Will Help You Stand Out:

• Experience with operations for a B2C marketplace platform.
• Personal or professional ties to the mental health sector and our org’s mission.
• Prior nonprofit board experience.

If you believe you meet some, but not all the requirements listed here, please do not hesitate to apply. Healwise is committed to shaping roles around the right candidates that are passionate about their growth and our mission.

Our work centers the needs and experiences of people from marginalized groups, especially people of color and those from lower income backgrounds. We know that we can only achieve our mission if our team reflects the communities we aim to serve. Applicants who bring a diversity of lived experiences and identities, as well as those who share our values of equity and justice, are strongly encouraged to apply.

About Healwise

Founded and operated by psychology clinicians, academics, and experts, we understand the system because we’ve been a part of it. We’ve seen those waitlists, talked to those help-seekers, and have been frustrated by our inability to do more. The more we’ve seen, the more strongly we feel: this system isn’t working.

This is why we exist: to uncomplicate the mental health system by building a single platform to connect help-seekers with a wide range of mental healthcare options, from traditional therapy to self-guided services.

Through our services platform, we’re connecting help-seekers with affordable, accessible care. And through our educational resources, we’re demystifying the mental health system, giving people the information, insight, and knowledge they need to make their therapy journey a successful one.

We are a small, all-volunteer team of people around the country passionate about mental health equity. We’re assembling a team of like-minded professionals who will help us realize our vision and fulfill our mission.