Head of Product and Technology

Head of Product and Technology

Good Things Foundation is the UK’s leading digital inclusion charity, and our mission is to Fix The Digital Divide – for good. We are the charity behind the National Databank, National Device Bank, and the National Digital Inclusion Network – the nation’s social infrastructure for digital inclusion.

If you are looking for a challenge to combine your technical product management experience and leadership skills in a fast-paced environment, and aren’t afraid to wear multiple hats, then you may be our new Head of Product and Technology. It’s an exciting time to join us as we are part way through transforming our technology. We have recently implemented a new unified technology stack based on Magnolia PAAS for web front end and a Salesforce SAAS back end. We successfully launched our first service on this unified digital platform; a members’ area for the National Digital Inclusion Network.

This new role for the organisation will lead the next phase of our transformation including replatforming our National Databank services, our Learn My Way digital skills learning platform and to extend the digital platform to include new mailing and messaging functionality.

At a strategic level, you will be planning the future development of the digital platform and our digital products. Day to day, you will lead the work to develop and refine requirements for digital platform and digital service enhancements, removing blockers for the teams to deliver innovative solutions and ensuring live services are managed securely and cost-effectively. You’ll champion using data and customer feedback to support decision-making, advise on Cyber Security, and lead technical discussions with our strategic partners.

A technology background is not essential, you may have a product management/product owner or business analysis background, but you will have extensive experience of working in the area of software and service design and development and be able to brief and manage technology teams. You must be able to plan capacity, manage roadmaps and delivery schedules.

Importantly, you will enable us to get maximum benefit out of our investment in our new digital platform, allowing us to deliver high quality services to our networks and beneficiaries, and helping more people to cross the digital divide.

How to apply

You can find the full job description with responsibilities and eligibility requirements below.

Please return your CV and covering letter outlining your suitability for the position to recruitment@goodthingsfoundation.org by the closing date and time of 9:00am on Monday 10th June. Applications which do not include both a CV and covering letter will not be considered.

We would be grateful if you would also complete our Equality and Diversity form to help us monitor our commitment to equity, diversity and inclusion.

Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.

Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position may include:

• An identity check (photo ID)
• Receipt of two satisfactory references
• Documentary evidence of right to work in the UK
• A finance check
• A DBS check