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Community Engagement Officer

Good Things Foundation

Good Things Foundation

Posted on Tuesday, September 12, 2023

Community Engagement Officer

We're seeking a Community Engagement Officer to join the Digital Inclusion Delivery Team to help grow and strengthen the National Digital Inclusion Network.

Job details


Head Office in Sheffield - hybrid working. This role will be a mixture of home working and working in the office to suit the business and the individual, as well as attending a number of meetings in person. This role is suitable for someone who is willing to commute to or attend a Sheffield city centre office on a regular basis.


£23,000 - £25,000 pa

Hours of work

Full time working 37.5 hours per week, permanent.



Closing date


About us

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. We are the charity behind the National Databank, National Device Bank, and the National Digital Inclusion Network – the nation’s social infrastructure for digital inclusion. 

Since 2010 we’ve helped over 3.5 million people to improve their lives using digital, driving positive outcomes such as employment, reducing loneliness, supporting basic digital skills, and health and wellbeing.

Good Things Foundation live the change we are seeking to achieve and encourage applications from diverse backgrounds. We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual’s aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination. Our goal is also to be truly reflective of the makeup of society and we actively welcome difference.

About the role

The purpose of the Digital Inclusion Delivery Team is to grow and strengthen the National Digital Inclusion Network – a network of community organisations – and ensure that they, and the people they work with, benefit from the resources, services and support we offer to help those who are digitally excluded.  

Working collaboratively with colleagues and network members, you will support the engagement and retention of digital inclusion hubs in the National Digital Inclusion Network. 

You are a motivated, effective and collaborative individual, with excellent IT, organisational and administrative skills. You have excellent interpersonal skills and you will inspire and support network members to engage with Good Things Foundation and to develop their capacity to deliver digital inclusion in their communities. 

You are committed to ensuring the best possible end-to-end experience for our target beneficiaries and community partners, and promoting the use of our products and services. You are passionate about building a movement to fix the digital divide, and gathering insights and stories from network members – sharing these internally to improve our offer to members, and sharing these externally to raise awareness of the value of the network.

Essential experience

As an applicant it is essential that you are able to demonstrate that you possess the following experience, knowledge, and skills:

  • Experience of building and managing customer relationships
  • Experience of using Google docs and tools (or similar) to collaborate effectively and transparently
  • Experience of facilitating training, events and workshops (virtual and face to face)
  • Experience of providing administrative support
  • Experience of undertaking work using your own initiative.
  • Experience of working well in teams, including cross-disciplinary teams.

Community Engagement Officer

Read through the full job description for more information


How to apply

Please return your CV and covering letter outlining your suitability for the position to by the closing date of 26th September 11:55pm.  We would be grateful if you would also complete our Equality and Diversity form to help us monitor our commitment to equity, diversity and inclusion.

Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.

Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position may include:

  • An identity check (photo ID)
  • Receipt of two satisfactory references
  • Documentary evidence of right to work in the UK
  • A finance check
  • A DBS check