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Director of Global Operations & Risk Management



United States · Remote
Posted on Saturday, March 25, 2023

Are you passionate about making the world a better place? Are you seeking a way to apply your Risk Management and Operational Management expertise to help a growing organization drive positive change around the world? GlobalGiving is looking for a Director of Operations & Risk Management to join our team, reporting to the CEO. You will ensure that the delivery of organizational objectives and aspirations is always in alignment with the regulatory requirements around the globe. You will be formulating, reviewing and implementing operational procedures to maintain our ability to operate inclusively, legitimately, legally, and authentically as a single unit through community-led practices. This is a new role at GlobalGiving. The successful candidate will have extensive experience of operational management and risk management in a multinational environment.

We have a collaborative work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Primary Responsibilities

Leadership and Staff Management

  • Launch and lead the new Global Operations and Risk Management team. While there may be more growth over time, initially this includes two staff: the Customer Service Manager who leads the customer service hub, and the Senior Counsel.
  • Oversee and coordinate across teams to ensure GlobalGiving is meeting regulatory and legal requirements to operate, and managing risks.
  • Serve as a member of the Operational Excellence leadership team, which is focused on running the organization, executing priorities, managing risks, identifying and resolving blockers, and resolving or escalating operational issues.
  • Equip the team with relevant skills, knowledge and resources to take preventive and reactive actions on legal and regulatory changes.
  • Create, manage and report on the budget for Global Operations, Legal and Professional Services. Oversee vendor or contractor relationships and performance, including for legal services, risk management support, etc.
  • Report to the leadership on global operational viability, escalating any emergent, high-priority issues to the Executive Team.

Enterprise Risk Management and Scenario Planning

  • Build GlobalGiving’s Enterprise Risk Management capability and ensure high-priority risks are being properly managed and mitigated.
  • Lead and steward all Enterprise Risk Management processes, policies and procedures, including risk identification, documentation and prioritization; management of a risk register; ensuring risk owners and response owners; development and execution of risk treatment plans; and continuous improvement.
  • Provide regular updates to the Board of Directors on our risk management processes and procedures, as well as any significant risks identified.
  • Offer scenario planning for new and existing initiatives to identify potential implications/risks, to support decision-making by the leadership team.
  • Lead special projects that enhance global operations to ensure we manage risk and comply with regulations appropriately.

Investigations and Internal Audit Management

  • Manage and coordinate the investigations (concerns) response team, ensuring investigations are conducted and completed and stakeholders are informed according to GlobalGiving’s policies and in a timely fashion that meets internal SLAs.
  • Coordinate internal audit across the global organization to ensure compliance and highlight risks/non compliance.

Policy Formation and Compliance

  • Lead an internal team to maintain a Global and Regional policy catalog.
  • Create, review and maintain up to date and legally compliant policies and operating procedures for GlobalGiving’s registered entities in the US, UK and China, in liaison with other teams.
  • Ensure compliance with regional and global regulations e.g. Safeguarding, AntiBribery and Corruption, Health & Safety, Data Protection and IT Security, Conflict of Interests, etc.
  • Stay current with sector compliance and foreseen regulatory changes in the operational regions.
  • Liaise with the HR team for staff training and updates on operational compliance; ensure staff receive adequate training in policies and procedures, in line with all relevant regulatory requirements.

Knowledge Sharing & Training

  • Oversee all processes related to seeking, compiling, saving and sharing operational, compliance and regulatory information. Identify training/communications needs for staff and ensure the right people are trained/informed at the right time.

Network Management

  • Oversee Network Management of key contacts globally with stakeholders, regulatory bodies, sector allies, information sharing platforms, advisory services and community leaders.


Required Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you:

  • An educational degree in a relevant field
  • 7-10 years experience that includes risk management responsibilities, with experience in the nonprofit sector and/or a global context preferred
  • 3-5 years of experience in senior leadership role
  • Experience of managing cross border and remote working teams
  • Project management experience; strong organizational skills and attention to detail
  • Ability to work independently on broad topics and balance multiple projects at once; self-starter
  • Comfort and ability to work within lean resources and on a small team
  • Experience developing, monitoring and reporting on budgets
  • Judgment; ability to think critically and strategically and use tact to communicate desired approaches
  • Comfort with digital systems and using technology for social good
  • Analytical thinker and problem-solver who can articulate options and make effective decisions or recommendations under critical conditions
  • Skilled collaborator who can work well with others and build good relationships with leaders, staff and stakeholders
  • Fluent in English
  • A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Preferred Qualifications

In addition, the ideal candidate would also have some or all of the following qualifications:

  • In-depth understanding of US and UK charity sector requirement
  • In-depth understanding of UK and/or China legal procedures and government regulations
  • Proficiency in a language other than English (Spanish, French, Portuguese, or Mandarin most useful)

Salary + Benefits

Starting salary range: $135,000 - $140,000, £80,000 - £85,000


This is a full-time position reporting to the CEO. The preferred location for this role is in GlobalGiving’s headquarters in Washington, D.C., with a hybrid work arrangement whereby you will work certain days in the office and work remotely on other days. A second option would be in the UK, also with a hybrid work arrangement. A fully remote arrangement may be a possibility for the right candidate.

Applicants must be able to demonstrate that they have legal authorization to work in the United States or the United Kingdom for the duration of this permanent position. GlobalGiving does not sponsor employment visas.

In efforts to safeguard the health of our employees and their families, GlobalGiving requires all employees to adhere to the GlobalGiving Vaccination Mandate policy upon their start date. New employees will be required to be fully vaccinated upon their start date, if expected to work from the office. New employees working remotely who will have occasional contact with the office and/or co-workers will also be required to be fully vaccinated.

We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.