Job Title: Field Officer

Location: Kiryandongo & Kampala

Reports to: Associate Field Manager

Background: GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.

Overview: The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients, to following-up with recipients that have received their transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Core responsibilities by team:

Census team

• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
• Explain GiveDirectly’s program to eligible households
• Meet with the village elder and guides to understand village boundaries
• Coordinating with team members, visit every household in the village, excluding none
• Complete census surveys using TaroWorks with accurate data

Registration team

• Provide cell phones and SIM cards as necessary
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using Taroworks with accurate data
• Reinforce information about GiveDirectly’s program to eligible households
• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using Taroworks and Commcare with accurate data

Follow-up team

• Follow up surveys: call recipients and administer a survey over the phone to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register
• Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

A Field Officer will be a member of one of these teams and may rotate between them depending on the organization’s needs.

Desired qualifications:

• Language requirement: Sudanese Arabic (mandatory). Other preferred languages: Juba Arabic, Dinka, Nuer.
• Previous working experience in Humanitarian sector ( at least 1 year)
• Computer and mobile device data entry ability or experience (Taro works, commcare, Salesforce, Google suit package )
• Empathy, honesty, and the highest standards of integrity
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Patience and good judgment in resolving recipient problems
• Possess at minimum a diploma and/or degree in relevant fields
• Previous working experience in the field with vulnerable communities (1-2 years minimum)
• Physical fitness and ability to cope with difficult weather conditions or terrain

This is a field based role on a temporary project (2 months) and applications for this role will be processed on a rolling basis.