About the Role

This is a field based role. The Field Manager will be based in the field alongside their team and among others (as outlined in the duties and responsibilities section), manage the field operations of that team. Experience having managed and led teams in the field is strictly required.

The Internal Audit Field Manager will play a central role in ensuring that GiveDirectly delivers a gold standard product to donors and recipients. The Field Manager (FM) serves as the key eyes of the organization on the ground and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.

They will work entirely independently and separately from the rest of the program teams. He/she will be firewalled from the rest of the field program teams.

The manager will lead a Programs audit team who monitor, detect, and resolve program-related risks like fraud and safeguarding violations through a variety of workstreams, including field based surveys. They will own the overall program audit process, including tracking performance of their teams; achieving survey and case resolution targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement

This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, exceptional personnel management and a strong commitment to GiveDirectly's values, mission and model. This role will require regular travel to the field locations we are working in.

The Internal Audit team is strictly anonymous. And that, his/her related communications/ correspondences are firewalled from GiveDirectly’s Programs team. The IA Field Manager is also firewalled and manages an anonymous team whose communications are also firewalled. By joining as an IA/FM, you must agree to do your work with a high degree of confidentiality and anonymity.

Duties and Responsibilities

Risk Management

• Assess underlying causes of risks related to GiveDirectly’s unconditional cash transfer programs
• Take the lead in investigating suspected fraud and abuse, including communicating appropriate matters to the Program Manager for the necessary escalation and / or resolution.
• Lead the internal program audit team in detection of risks such as safeguarding, fraud, abuse, undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur.
• Provide the lead in examining the quality of the program team’s data against set GD data quality standards and report any cases of inconsistency.

Program Management

• Develop and own team work plans for all projects
• Work with other GD global data teams to develop survey tools required to perform the function.
• Conduct team quality checks through field and remote calls shadowing and data reviews of team investigations and case notes
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target.

People Management

• Model ethical behavior that encourages the team to adhere to GD policies and to also report misconduct within GD staff, partners, community and recipients
• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the country HR Manager to deliver robust professional development sessions internally and externally
• Identify, interview, hire, onboard and retain high capacity program audit country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills

Other Roles

• Work with country support teams - Human Resource, Finance, Administration to ensure your team has everything they need to perform their work.
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement

Required Qualifications:

• Minimum of BSc/BBA in related fields ( relief/humanitarian response, community development, social works, field related compliance/M & E, etc.)
• 4+ years working with vulnerable communities.
• Experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention)
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own.
• Strong understanding of how local community governance structures operate.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy – the manager will be required to use a smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making. In addition, the Internal Audit Manager will will be required to use Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology).
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Experience working in Humanitarian and International NGO settings, including working in partnership with local CBOs and NGOs to ensure aid deliveries to vulnerable persons.
• Fluency in English

Nice to Have

• Professional proficiency in Pidgin is highly desired. Other local languages are a plus.