Associate Field Manager
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Job Title: Associate Field Manager
Reports to: Field Manager
Overview: The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Associate Field Manager will manage the Field Officers (FOs) on one of our field-based recipient enrollment teams. The individual in this position will own day-to-day management of his team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key “eyes and ears” resource on the ground for the Field Manager (FM) and Programme Manager (PM) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.
Field management (20%)
- Meet with Field Manager at least monthly to align on any adjustments to workplan.
- Meet with field teams in the morning to align on plan for the day and problem-solve field challenges. Coordinate team approach for village surveys each day to maximize efficiency and productivity. Ensure teams get to the field on time
- Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.
- Keep senior management informed of key risks to workplan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.).
- Weekly meeting with other members of field management (FM, AFMs) in order to discuss challenges in the field and propose solutions.
Data collection and process improvement (20%)
- Collect surveys ~ 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement.
- Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps).
- Raise ideas for continuous improvement to the enrollment process /recipient experience; execute process improvements and ideas raised by the FM / PM.
Quality control (15%)
- Monitor and ensure quality control while the field staff conduct surveys.
- Periodically check and review FO data collection in the field. Coach staff to correct any issues observed.
- Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
Field Officer management and development (15%)
- Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FO (e.g. ambiguity around potential impostor). Exercise judgment and escalate recurring issues or questions to FM to align on approach.
- Coach FOs who are underperforming and provide disciplinary measures if necessary. Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives.
- Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training.
- Conduct monthly performance check-ins with direct reports and quarterly performance reviews.
Other (10 %)
- Arrange interview logistics and conduct interviews for new FOs. Recommend potential hires to FM for final approval. This will apply primarily to the Generalist AFM.
- Provide initial training to newly hired FOs and on-going professional development to staff.
- Participate in meetings with district, county, and sub-country officials as necessary. Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.
- Assist PM and FM with hosting journalists, donors, and other external parties.
- Assist PM and FM with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.).
- Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.) This will generally be the responsibility of the Generalist AFM. Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.
- Spend 1 day a week in the head office in order to complete administrative tasks and meetings
- Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
- Ensure timecards are accurately submitted in a timely fashion
- Process leave requests so as not to conflict with work planning and operations
- Resolve miscellaneous equipment requests
- Participate in a weekly field management forum to problem solve and collaborate on work planning
- Bachelors' Degree in Relevant Field
- Analytical and technical skills, including proficiency with Microsoft Excel
- Exceptional leadership ability with demonstrated success in motivating and developing junior staff
- Exceptional ability to problem-solve complex operational challenges in the field
- Alignment with GiveDirectly core values and commitment to advancing GD’s mission
- Positive attitude, strong work ethic, and team-player mentality
- Strong interest in being the engine of the day-to-day field work
- Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
- Strong communication and relationship building skills and the ability to represent the organization effectively to external parties.
This is a field based role role on a temporary project (3 months) and applications for this role will be processed on a rolling basis.
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)
Take home skills assignment (~2 hours)
Second interview (1 hour)*
Third interview (1 hour)*
Final interview (1 hour)
Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**