About the Role

This is a field-based role. This field manager will be based in the field alongside their team, and among others, manage the field operations of that team. Experience managing and leading teams in the field is strictly required.

The Field Manager will play a central role in ensuring that GiveDirectly delivers a gold standard product to donors and recipients. The FM serves as the key eyes and eyes of the organization on the ground and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The manager will lead a programs audit team that monitors, detects, and resolves program risks like fraud and safeguarding. They will own the overall audit process, including tracking the performance of their teams; achieving survey and case resolution targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement.

This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, exceptional personnel management, and a strong commitment to GiveDirectly's values, mission and model.

Duties and Responsibilities

Risk management

• Assess underlying risks related to GiveDirectly’s programs
• Take the lead in investigating suspected fraud and abuse, including communicating appropriate matters to your manager for the necessary escalation
• Lead the internal program audit team in detection of risks such as safeguarding, fraud, abuse, undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur
• Lead in examining the quality of the program team’s data against set GD data quality standards and report any cases of inconsistency

Program management

• Develop and own team work plans for all projects
• Work with other GD global data teams to develop survey tools required to perform the function
• Conduct team quality checks through field shadowing and data reviews of team investigations and case notes
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target

People Management

• Model ethical behavior that encourages the team to adhere to GD policies and to also report misconduct within GD staff, partners, community and recipients
• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the HR manager to deliver robust professional development sessions internally and externally
• Identify, interview, hire, onboard and retain high capacity program internal audit country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills

Other roles

• Over time, reduce dependence on senior management and create more leverage for the Cross Country Programs Manager through capacity-building and delegation
• Work with country support teams - Human Resource, Finance, Administration to ensure your team has everything they need to perform their work.
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement

Required qualifications:

• 4+ years working with vulnerable communities.
• Experience working in a similar role (for example: risk management, beneficiary protection safeguarding, fraud prevention)
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own.
• Strong understanding of how local community governance structures operate.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy – the manager will be required to use smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making.
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Experience working in conflict settings, including working in partnership with security teams to ensure the safety of beneficiaries and staff
• Experience working with risk management in the NGO sector at the field level is a key differentiator for this role.

GD Values:

• Recipients first -We prioritize recipient preferences over those of donors or ourselves.

• Team next -We do what’s best for organizational - not individual - success.

• Be proactively candid -Wesay what we believe, and are honest in sharing information.

• Create positive energy -We strive to be a source - not drain - of energy for our colleagues.

• Think rigorously; act quickly -We are intellectually rigorous with a drive towards action - not debate.

• Accept reality. Propose solutions -We do not dwell on problems. We work actively to create solutions.

• Be productively ambitious -We take the risks to pursue industry-changing success, not incremental progress.

• Know yourself and grow -We recognize and accept our imperfections with a focus on growth.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of“zero tolerance for sexual exploitation, abuse, and harassment (SEAH)”and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**Alignment with GD values