The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

This position provides critical first and second-line technical support to UNOPS personnel, ensuring the smooth operation of IT systems and services. The role requires a proactive approach to problem-solving, excellent communication skills, and a commitment to delivering high-quality client service in a fast-paced environment.

Helpdesk provides efficient and effective ICT client services, management, and administration, ensuring the confidentiality, integrity, and availability of UNOPS ICT systems and information assets. The role involves providing first and second-line technical support, managing user accounts, and contributing to knowledge building and sharing within the organization.

Required

• Secondary school (or equivalent) with 5 years of relevant experience OR

• Bachelor’s degree (or equivalent) in any Information Technology or related field with 1 year of relevant experience is required.

Desired

• ITIL Certification

Required

• Experience in providing IT support and helpdesk services (5 years with a secondary school diploma, 1 year with a Bachelor's degree)

• Experience in system administration and network troubleshooting.

• Experience in managing user accounts and access permissions.

Desired

• Experience with JIRA Servicedesk or other IT service management platforms.

• Experience in developing and delivering technical training.

• Please note that UNOPS does not accept unsolicited resumes.
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.