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Business Administration Manager



Austin, TX, USA · Remote
Posted on Wednesday, June 5, 2024

About Us

FreeWorld is a fully remote, tech-enabled, nonprofit organization in the US that helps individuals affected by the justice system obtain high-income careers to end the cycle of recidivism and generational poverty brought on by our country's mass incarceration problem.

Each FreeWorld team member is incredibly passionate about what we do and cares deeply for our program participants (called Free Agents) and our team. All applicants should share our passion for the mission and truly believe that everyone deserves a real second chance!

Our Mission

FreeWorld’s mission is to end recidivism and generational poverty through economic mobility. We intend to do this by:

  • Placing returning citizens into high-wage careers at scale.

  • Embracing technology and automation to expand our reach.

  • Developing a self-sustaining revenue model to accelerate our growth.

  • Investing in our team and maintaining a culture of honesty, vulnerability, and trust.

  • Creating systemic change by leveraging our deep layers of graduate data in partnership with the Criminal Justice System to become the Gold Standard for re-entry.

Important Note

FreeWorld values and celebrates the unique cultures, backgrounds, and experiences within our staff, Free Agents, partners, and communities. We embrace a culture of empathy and trust where all team members are safe, respected, and empowered. We believe that diversity and lived experience are the keys to unlocking the chains of mass incarceration.
All applications are viewed by a human being. Hiring and Promotions are never decided by AI, and individuals are evaluated based on merit and skill. We are growing fast and encourage you to apply, even if you do not meet every qualification precisely.
Serious applicants, please read our FreeWorld Culture FAQ and FreeWorld Core Values before applying.

Job Overview

Role Type: Full-time

Location: US - Remote

Compensation: Salaried, Exempt

Experience: 5+ Years

Sponsorship Available: No

People Manager: No

Top Skills:

  • Multi-tasking: Efficiently juggling a multitude of tasks and projects simultaneously

  • Project Management: Moving projects from ambiguity to execution within deadlines

  • Problem-Solving: Thinking critically and showing excellent judgment autonomously

About the Role

We’re seeking a passionate, talented Business Administration Manager with a broad range of knowledge and skills in business administration, small office management, entry-level accounting, and human resources.

The ideal candidate will be versed in a variety of administrative tasks and be excited to work across multiple departments to ensure FreeWorld has a strong foundation to support our incredible growth.

You may be right for this role if:

  • You’re passionate about giving justice-impacted individuals a legitimate chance.

  • You’re energized by the idea of joining a rapidly scaling organization that thrives on moving fast and pivoting quickly.

  • You love to juggle multiple tasks and projects that utilize different skill sets and can do so with a high degree of accuracy and efficiency.

  • You’re a detail-oriented person who excels at project management. You can turn an ambiguous idea into a detailed project plan and make execution look easy.

This is not the right role if:

  • You dislike change. We tackle growth head-on and full speed ahead. We try something, we fail, we pivot, we plow forward, and then we do it all again.

  • You need a high level of manager oversight. We put a lot of trust and confidence in our team and encourage innovation and autonomy. Our managers are coaches and supporters. If you need daily 1:1 meetings and strict oversight, we won’t be a good fit.

  • You work best alone. As a member of the People Empowerment Team, you will need to be approachable and collaborate with diverse team members in every department. If you prefer to stay in your lane and keep your head down, this role is not a good fit.

Core Responsibilities:


  • You will be a back-office Swiss army knife, utilizing your varied skill set to support FreeWorld’s business operations as we continue our incredible growth and navigate the challenges that come with scaling our impact.

  • Overseeing all business administrative tasks, including licensing, insurance renewals, annual reports and surveys, and staying ahead of state requirements, laws, and regulations that may affect our operating sites.

  • Collaborating with all departments to develop and refine company-wide organizational practices and develop an internal FreeWorld knowledgebase.

  • Managing all incoming communications, including virtual mailboxes, and maintaining accurate, easy to locate digital records.

  • Completing annual business reports, maintaining license and registration requirements, and overseeing insurance renewals.


  • Acting as a liaison between FreeWorld and our external accounting firm/ bookkeeper.

  • Managing all internal finance-related tasks such as providing GL coding for transactions, reviewing monthly credit card expenses, using Bill.com to approve invoices (AP), and creating and sending invoices (AR).

  • Providing audit support as needed, including creating reports and providing documents to the auditor.

People Operations

  • Being a thought partner to the Director of People Empowerment and assisting with creating, maintaining, and tracking internal people processes such as professional development opportunities, employee appreciation, and employee performance objectives.

  • Providing light support as needed in the areas of talent acquisition, onboarding, contractor management, and event planning.

Minimum Qualifications:

  • You connect with our mission and values. Our values resonate with you, and you strongly believe that everyone deserves a second chance.

  • You have 5+ years of experience: You’ve managed all office and administration tasks for a 20+ person company and have a proven track record of good judgment in decision-making.

  • You’re a fast learner with a growth mindset: You’re energized by having room to try, fail, and learn. You love getting and giving feedback and believe that constructive, honest, feedback is necessary for success.

  • You’re a cross-functional team player: You’re a clear, direct communicator who’s comfortable working with colleagues across a variety of teams and backgrounds. You have a cooperative attitude and willingness to learn and assist others.

  • You’re a details person: You are thorough and systematic with exceptional attention to detail. You begin with the end in mind and quickly and accurately plan your approach, considering the smallest of details.

  • You’re a problem-solving pro: When you find a problem, you fix it. You excel when you have the autonomy to test and evaluate solutions on your own and then report back your findings.

  • You’re a multi-tasking magician: You have an inhumane ability to juggle multiple goals, tasks, and timelines and keep them on track to meet deadlines.

  • You’re a natural communicator: You have excellent verbal and written communication skills with a knack for researching, organizing, and presenting information effectively.

  • You have no ego: You are just as comfortable doing data entry and checking mail as you are navigating complex challenges to scaling the organization.

  • You do remote work well: You are tech-savvy and can navigate the challenges of remote work while staying focused and connecting with colleagues along the way.

  • You have a good internet connection: You have High-speed cable internet or better with a minimum download speed of 100Mbps and a minimum upload speed of 10Mbps

Bonus Qualifications:

  • You have been personally impacted by the criminal legal system. A criminal record is preferred, but not required.

  • You have worked remotely in a tech startup or nonprofit.

  • You used Slack, Asana, and Zendesk in previous roles.

Compensation and Benefits

The compensation for this position is variable, but we are targeting $50,000-$65,000 depending on skills, experience, and location.

FreeWorld is dedicated to caring for our team. For an up-to-date list of employee benefits, view our 2024 FreeWorld Benefits. A few key benefits are listed below:

  • Remote work flexibility

  • Team-centric culture of honesty, vulnerability, & trust!

  • Awesome Health & Disability Insurance (medical, dental, vision, mental health)

  • Financial Health: 401k & High-Yield Savings Account

  • Employee Development (Quarterly Wellness Stipend, Paid Professional Development, and more)

  • Incredible Work-Life Balance! (Unlimited PTO, 14+ paid holidays, 12-16 weeks of paid parental leave)

  • Creating tremendous impact at scale

Hiring Process

  1. Read our FreeWorld Culture FAQ and our FreeWorld Company Values, and if you still think you are a fit…

  2. Complete the brief application and include a cover letter and LinkedIn profile link. If your qualifications are a match…

  3. We have a 15-minute introductory call. If we love each other, then…

  4. You complete a brief task related to the role (such as completing a short assessment or submitting a work sample).

  5. You meet 1:1 with a member of management for one hour to discuss your previous experiences and career goals.

  6. You meet with a couple of additional team members for a one-hour focused interview.

  7. Last but not least, we talk to a few of the folks you worked with, and if all goes well, we agree on terms.