Education Analytics (EA) is a national non-profit organization located in downtown Madison, WI that uses data and analytics to improve outcomes for students and increase equity in education. We work closely with our partners to illuminate patterns in data that drive change. At EA, we believe in a culture that is collaborative, equitable, mission-driven, human-centered, innovative, and rigorous. We believe in the potential of people to foster continuous improvement.

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Position Description

We are seeking a Vice President of Implementation and Support to join the Partner Strategy team. The Implementation and Support Division team will be expected to consistently deliver Education Analytics’ services and products to our partners. This role will manage the teams responsible for scoping and delivering services, deploying the product suite, onboarding partners data systems, and ensuring timely response to partner support requests.

Duties and Responsibilities

Implementation Strategy and Planning:

• Develop and execute a consistent approach to implementing the EA product portfolio for our partners

• Coach delivery leads to collaborate with cross-functional teams to define implementation goals, timelines, and deliverable for each project

• Ensure alignment between implementation activities and overall business objectives

• Escalate and coordination resolution of resourcing, cross-partner prioritization conflicts, technology risks, and other constraints that would hinder the team from deploying products to customers on budget and on time

• Synthesize and provide regular feedback to product teams to improve the product offering and ease of implementation

• Establish the tools, processes, and KPIs needed to ensure that our products are efficiently deployed to our partners at a high level of quality

Leadership and Team Management:

• Build, lead, and mentor a high-performing implementation team, including delivery leads, implementation engineers, and project coordinator staff. Includes managing hiring and sub-contracting as needed.

• Allocate implementation team time to partner product implementation and services projects and manage the overall capacity of the team

• Provide hands on coaching to the team to build their content knowledge to effectively execute their roles

Client Engagement and Satisfaction:

• Act as the primary point of contact for the executive level leadership of the partners during the implementation phase, ensuring clear communication and alignment of expectations.

• Develop and maintain strong relationships with key partners and consult with them on how they can utilize EA products and services to meet their business objectives

• Ensure a seamless and positive client experience throughout the implementation process. Regularly collect data on partner experience to drive continuous improvement of the product deployment processes and capabilities.

Project Management and Execution:

• Hold delivery leads accountable to coordinate the planning, execution, and delivery of all implementation projects.

• Create tools needed to share a centralized view of product deployment and LEA onboarding progress and regularly monitor with the team

• Ensure projects are completed on time, within scope, and within budget.

Performance Measurement and Reporting:

• Establish and track key performance indicators (KPIs) to measure the success of implementation projects.

• Provide regular status updates and reports to executive leadership and other stakeholders.

• Conduct post-implementation reviews to identify lessons learned and opportunities for improvement.

• Collect annual partner satisfaction information to inform continuous improvement of our product and service delivery

Customer Support

• Develop and implement a comprehensive customer support strategy, process, and tools to ensure EA partners are supported in using the EA products and services

• Oversee day-to-day operations of the customer support department, ensuring efficiency and effectiveness.

• Establish and monitor key performance indicators (KPIs) to measure the success of the support team.

• Continuously evaluate and improve support processes, tools, and technologies to enhance customer satisfaction and operational efficiency.

• Ensure support requests are triaged, escalated to relevant subject matter experts, and resolved in an effective and timely fashion

• Establish and maintain positive relationships with internal stakeholders at all levels of the organization, vendors, partners, and industry peers.

• Protect the security and privacy of all company and customer information and data.

• Perform other duties as assigned.

Required Knowledge and Skills

• Strong working knowledge of education data standards including Ed-Fi Technology Suite, 1EdTech, and the Common Education Data Standard.

• Experience leading implementation of enterprise data infrastructure and ed tech software products in an education setting.

• Demonstrated leadership of professional teams that include technologists

• Ability to navigate the complexities of large government entities such as state and local education agencies.

• Ability to comprehend the details of a project and tie the key points back to the overall project or organizational strategy.

• Ability to juggle/track multiple time-sensitive tasks on overlapping timelines.

• Flexibility and comfort with ambiguity or shifting timelines.

• Must be a self-starter, able to work independently, and with a diverse team.

• Excellent communicator with experience interacting or supporting collaborative work.

• Strategic problem solver proactive and entrepreneurial attitude.

• Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen.

• Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction.

• Intermediate proficiency with Microsoft Office Suite, JIRA/Freshdesk, Monday.com, or similar tools

• Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen.

• Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction.

• Intermediate proficiency with Microsoft Word, Excel, and Outlook (or list other software or similar skills).

Work Environment and Requirements

• Able to travel on average 2 – 4 days per month

• Ability to communicate effectively in numerous conversations throughout the day on the telephone, in writing, on-line zoom and in person to provide information, collaboration and assistance.

• Ability to use telephone, calculator, computer, and other office equipment.

• Ability to move inside the office to access file cabinets, office equipment, retrieve office supplies and make general deliveries.

• Dexterity and hand/eye coordination necessary to operate computer keyboard and other office equipment.

• Ability to complete job duties where there may be eyestrain due to constant viewing of computer screens.

• Ability to complete job duties in an environment where background noise and frequent interruptions are consistent.

• Demonstrate the ability to understand and communicate complex financial and accounting principles.

• Must be able to communicate effectively both orally and in writing, follow instructions and be able to comprehend written material or requests.

• Must demonstrate the ability to use reason and problem-solving skills in a fast-paced environment.

Education and Experience

• 10+ years of experience in managing and orchestrating projects in an education organization, education technology company, or working for a state agency or school district in a technical administrative role or senior technical role.

• 5-7+ years managing professional teams that include technologists.

• Master’s degree, or bachelor’s degree with equivalent experience (3 years in an implementation capacity) in Computer Science, Management Information Systems, or Education preferred. Applicants with degrees in other areas may be considered.

• Experience in implementing and/or supporting Ed-Fi Technology Suite deployments is strongly preferred.

Compensation and Benefits

The starting salary for the Vice President of Implementation and Support position is $175,000, but will vary based on experience. EA also has a generous benefits package including:

• A 12% employee salary contribution from EA to your 401k retirement plan

• An additional 3% salary deferral match by EA to your 401k

• 26.5 days of paid vacation annually + sick paid time off that accumulates per pay period

• 9 paid holidays of your choosing

• 93% of health insurance premium paid for by EA

• Paid parental leave (if eligibility requirements are met)

EA’s primary location is in downtown Madison, WI, on the Capitol Square. Steps away from coffee shops, a weekly summer farmers’ market, restaurants, shops, and two lakes. Many staff walk, bike, or use public transportation to commute to a well-appointed office.

Equal Employment Opportunity

Education Analytics is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.