ASSOCIATE PRODUCT MANAGER

Reports To: VP of Product & Engineering
Compensation: 76,000 - 94,000

Location: DoSomething.org is headquartered in New York City. Preferably, candidates will be based in the New York City Metro area, but candidates in other locations within the US may be considered.

Tri-state area employees observe a hybrid schedule: 3 days in office (Tu, W, Th) @ 50 w. 17th Street, NY 10011. DS offers flexible working hours between 8am - 6pm EST.

WHO WE ARE

DoSomething is a thirty year old nonprofit fueling young people to change the world. These young activists have made a real difference from donating over 1 million jeans to homeless youth; to over 4,600 young people powering the petition that compelled Apple to create emojis representing people of color; and providing 585,965 menstrual products to achieve gender equity! On top of all that, DoSomething has registered 365,000 young people to vote and claim our democracy since 2018, with our voter turnout rate, above the national average, at 62 percent.

Want to know more about our impact? Check out our 2023 Year in Review.

THE ROLE

OVERVIEW
In June 2024, DoSomething launched its next-generation DoSomething.org platform. Built atop Sanity CMS, React, and DocumentDB and served through AWS infrastructure, it is a nimble platform that we will evolve to meet the full vision for our member journey.

To support the rapid iteration of DoSomething, we’re seeking a dynamic Associate Product Manager who can step in and work quickly with the VP of Product & Engineering, Associate Director of Product Design and Product Owner to wrangle our inbounds into detailed backlog items that drive member outcomes and deep engagement. This is a tactical role, offering the opportunity to learn and engage with a variety of technologies.

Finally, the Associate Product Manager will also perform other tech-adjacent responsibilities that help to drive our vision and fulfill our mission.

WHAT YOU’LL DO
Understand and train others on our Product Systems (40%)

• Learn and understand our product-related systems, including our CMS (SanityCMS), our communications system (Iterable), and other tooling (including Turbovote and EveryAction/Bonterra).
• Serve as a key point of contact for questions about product functionalities and system operations; train others as needed.
• Support others as the situation demands; recent past examples include supporting editing CMS content to sharpen our SEO and building e-mailing or SMS journeys in Iterable.

Manage the Product Backlog (50%)

• Manage inbound requests. We receive incoming requests from three sources: design, internal stakeholders, and members. This produces new designs and concepts, internal stakeholders have their own requests, and members request features. The Associate Product Manager will promptly and systematically document the necessary information, including who needs it, what it is for, and when it is needed.
• Propose prioritization. Work closely with the Product Owner to prioritize incoming requests into the backlog, considering decisions from the Director of Product Design and VP of Product and Engineering.
• Create and maintain comprehensive documentation, including detailed product documents (created in Google Docs), flow charts (created in FigJam) and draft stories (created in Jira) for handoff to the Product Owner. This role is also responsible for maintaining product documentation in Confluence.
• Ensure logical consistency and thorough test cases in all documentation. Partner with the Product Owner to ensure tickets are sufficiently detailed. Create testable Definitions of done and/or other case details as needed.
• Share it. Share the status of the collective “big picture” backlog with the organization. This includes generating and sharing release notes into the All Staff Slack channel, representing and sharing updates at recurring internal meetings, and regularly updating individual stakeholders about the status of their requests.

Support Members (10%)

• Respond to member Helpdesk requests. Our Helpdesk receives a small volume of daily queries, which are triaged across the organization. When items arrive regarding P&E, please respond appropriately.

WHO YOU ARE
WHAT YOU BRING

• Two to four years experience managing web products, ideally Ed Tech products and/or youth-centric products
• Experience managing backlogs, including Jira-based backlogs
• Experience creating product and feature documentation, and assessing designs for logical gaps or areas of particular build complexity
• Experience working closely with technical teams and an inherent sense of levels of effort for both design and build for web and mobile applications.
• Excellent written and verbal communication skills
• Ability to rapidly understand new technologies

HOW YOU WORK

• You are results and detail oriented, thorough and accurate in organizing priorities; and focused on meeting quality standards and deadlines for critical tasks with a high degree of accuracy and minimal oversight.
• You are a proactive problem solver and solutions oriented, you anticipate, prevent, and solve challenges before they become huge issues and know how to navigate complex or constrained situations to find solutions.
• You are flexible and adaptable to change and different ways of doing things quickly and positively, don’t shy away from addressing setbacks or ambiguity, are judicious in managing expectations and setting boundaries, and know where to compromise and where to hold firm in delivering results.
• You are a team player committed to accepting responsibility for your contribution as a team member and confident in cross-functionally collaboration with diverse groups of stakeholders to deliver results.
• You are passionate about what we do and the people who do it. You believe in the collective power of young people and are obsessed with getting young people across the globe to take action on important social issues.

SELECT PERKS & BENEFITS

• 3 weeks vacation, 11 paid federal holidays, paid winter holiday break (from Christmas to New Years), and ½ Day Summer Fridays (Memorial Day to Labor Day), fully remote August
• Medical and dental premiums fully covered by us
• $1000 personal stipend each year for your professional development - additional funds may available at departmental level
• 403b plan which DoSomething matches up to $2,500
• Additional milestone perks include additional PTO and paid sabbatical