Business Analyst, Trust & Safety
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
About the Trust & Safety Team
The Trust & Safety Operations team makes DonorsChoose a charity people can trust. We protect the integrity of the DonorsChoose mission so that students in every community have the tools and experiences they need for a great education. We do this by creating user-focused policies, developing systems to prevent fraud and ensure security, monitoring and taking swift action to investigate potential misuse, and more—all in support of fighting inequity, and particularly racial inequity, in public education.
About the Role
As a critical member of the Trust & Safety team, you’ll combine your proven analytical, project management, relationship building, and communication skills with a deep knowledge of our customers and our product to enable a safe, secure experience for more than 500,000 teachers and donors who visit our website each year.
In this role you will:
- Own and develop reporting. You’ll own, develop, build, and measure performance on Trust & Safety health metrics to measure trust and identify emerging risks.
- Inform strategic decisions. You’ll use large quantities of data to spot emerging risks and trends. You’ll analyze data to develop insights that drive and inform our strategic decisions and ensure our Trust & Safety efforts are both effective and efficient.
- Influence policies and processes. You’ll develop innovative solutions and evolve team processes and policies to reduce manual effort and uphold the integrity of our mission.
- Understand user impact of policies. You’ll be an expert in what moves key Trust & Safety metrics and conduct analysis that results in actionable insight to increase the integrity of our platform.
- Inform product decisions. You’ll use data and research to generate new ideas and identify areas of opportunity to build trust and reduce risk org-wide.
- Manage org-wide projects. You’ll spearhead and project manage product and policy-related improvements for Trust & Safety that fall within your purview. You’ll ensure that stakeholders are in the loop, and the individual needs/concerns of these teams are represented on an ongoing basis.
- Evaluation and prioritization of user risk. You’ll own intake for Trust & Safety related consults to advise on user risk for new and developing internal initiatives.
Your typical week might look like:
- Investigate a risky pattern reported by Trust & Safety Specialists and use SQL and Looker to determine the frequency and impact of the behavior. Create a recommendation on how to build integrity measures to prevent that behavior. Present recommendations in writing and verbally to the Product Team and org leadership. Manage supporting projects that may involve cross-team collaboration to completion. (40%)
- Work with Trust & Safety leadership to identify opportunities for more efficient risk monitoring processes. Create a new process and concisely document it so that team members can easily execute it. Track and report impact of the process change over time. (30%)
- Build a Looker report to track a new Trust & Safety health metric that you created. Set targets and report to stakeholders on the actions we can take to hit our targets. (20%)
- Work with a Partnership Manager on a new funding opportunity. Evaluate the risk of the funding opportunity and create a Looker report to monitor for various risks. Determine acceptable risk thresholds and create a clear comprehensive process for Trust & Safety Specialists to follow at each threshold. Monitor the impact of these efforts. (10%)
This role may be right for you if you:
- Have the proven ability to drive analytics projects from inception through execution in a fast-paced environment.
- Have demonstrated experience influencing decision makers of varying levels and creating recommendations backed by data.
- Are proficient in one or multiple BI tools such as Looker.
- Are proficient in SQL.
- Have demonstrated experience working with large datasets.
- Have experience and enjoy understanding and balancing the needs of diverse stakeholders.
- Are an excellent communicator and enjoy forging meaningful collaborative relationships with your colleagues.
- Are organized and agile, balancing multiple deliverables in a fast-paced environment and game to take on new challenges as they come your way.
- Are a self starter. You own your areas of expertise and advocate for the best results for your stakeholders, all while being a team player.
- Are curious, creative, empathetic, and open to sharing and learning from mistakes.
- Are results-driven. You create goals for your projects and care about the outcomes.
- Are eager to drive racial equity in education and have comfort speaking about race personally and/or professionally.
Not required. Let us know if you have:
- A firm understanding of Trust & Safety techniques, preferably with expertise in a two-sided marketplace.
- Legal or law enforcement experience.
- Experience using Zendesk.
- Experience in K-12 education.
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.
- The hiring salary range for this role is $81,500 - $94,500
- We have a hiring salary range of $90,500- $104,500 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role. We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that’s the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.
Hybrid Workplace and Other Details
In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on an as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to, Shannon Scott, Director of Trust & Safety.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.