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Senior Salesforce Administrator



Software Engineering, Sales & Business Development
Remote · New York, NY, USA
Posted on Tuesday, April 25, 2023

DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.

About the Team

Our Community Growth & Impact team will raise more than $150M this year for public school classrooms through individual donors and partnerships with corporations, foundations, districts, and government entities. As a sub-team within the revenue team, the Partnership Activation Team specifically focuses on sales operations and deliverables, partnership products, and building and maintaining tools that support team members focused on hitting revenue targets.

About the Role

As the Senior Salesforce Administrator, you will design and maintain innovative business solutions in Salesforce to support our Community Growth & Impact team. We will rely on you to direct the strategic prioritization and growth of our instance to meet team goals and improve our work’s scalability and sustainability.

In this role, you will:

  • Design and Improve Salesforce Systems

    • Maintain and improve our established Salesforce instance with a focus on revenue operations for 100+ users across the organization
    • Manage all current and future add-on app integrations needed to support changing team initiatives and technology needs and recommend new apps to support revenue growth (today: Chorus, Conga, Cirrus Insights, Salesloft, Sage Intacct, and internal applications that consume the Salesforce API)
    • Develop business continuity plan, including response to Salesforce outage
    • Maintain clear admin-facing documentation for systems and processes built within Salesforce
    • Maintain Salesforce back-ups, verify restorations of backups, and proactively monitor Salesforce system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer
    • Manage Salesforce consultants and additional full-time support roles that we may add in the future
  • Data Management and Analytics

    • Design and implement efficient data flow and management
    • Design and build Salesforce dashboards and reports and provide data analytics to inform critical business decisions and fundraising pipeline work
    • Ensure Salesforce data tracking of important team metrics, data analytics, and data visualizations
    • Manage user permissions and protect Salesforce data integrity and data security. Support org-wide data strategies as a member of the organization’s Data Privacy Group
  • User Support and Collaboration

    • Lead training and adoption programs to ensure successful user adoption and engagement with Salesforce solutions
    • Develop and maintain clear training materials
    • Provide Salesforce consultations with team members from across the organization. Help to translate Salesforce functionality and design smart solutions together
    • Research new technologies and solutions to improve and scale our partnerships work

This role may be perfect for you if:

  • You have 5+ years of experience implementing and supporting large-scale, complex solutions in Salesforce
  • You have experience in creating Salesforce process automations, and would consider yourself an expert in Flow
  • You’ve successfully tested, uncovered bugs, deployed fixes and quality, scalable, well-documented solutions in Salesforce
  • You have strengths in strategic thinking and cross-team and cross-function project management
  • You enjoy a balance between independent project work and time spent building relationships and collaborating with colleagues
  • You demonstrate excellent organizational, verbal, and written communication skills and understand how to communicate the impact of Salesforce projects to non-admin colleagues
  • You are driven to analyze, review, and improve processes to increase efficiencies and provide a high-quality internal and external user experience
  • You care deeply about education and share our organization’s commitment to racial and economic equity in America’s public schools

Compensation and Benefits

Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role.

  • The hiring salary range for this role is $116,000 - $133,000
  • We have a hiring salary range of $129,000 - $148,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.

Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role. We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that’s the case, an updated salary range will be shared with candidates if they move forward in our hiring process.

In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.

Hybrid Workplace and Other Details

In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely within the United States.

Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.

DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.

To Apply

Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Alisa Catellier, Vice President of Partnership Activation.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.