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Jr. Technical Writer

DataSeer

DataSeer

Marketing & Communications, IT
Alpharetta, GA, USA
Posted on Wednesday, June 5, 2024

DataSeers is an Atlanta-based FinTech that developed a comprehensive solution currently helping other FinTech companies and Banks solve complex operational issues related to Digital Onboarding, Reconciliation, Compliance, Fraud, and Business Insights. The DataSeers solution harnesses complex structured and unstructured data to provide a centralized view of all transactions to increase organizational efficiency and compliance. In the past year, DataSeers has seen extreme growth thanks to our clients and the popularity of FinanSeer. DataSeers provides a flexible and fun work environment with a diverse, multi-cultural, and multilingual staff.

DataSeers received a 2021 Atlanta Business Chronicle Pacesetter Award as one of the 100 Fastest-Growing Private Companies in Atlanta. DataSeers was recognized by the Technology Association of Georgia as one of its “Top 40 Technology Companies” two years in a row. The company has also received the LexisNexis® Risk Solutions HPCC Systems® Community Recognition Award for creating a “Truly Unique Solution” leveraging the HPCC Systems open source, data lake platform. DataSeers was among Atlanta Inno’s 2019 “50 on Fire” companies in Georgia. The company was also a winner in the New to Export category at the 2019 GLOBE Awards presented by the Georgia Department of Economic Development and among the 2020 award recipients.

Jr. Technical Writer

**This position is on-site, not remote/hybrid**

Description of Position: We are looking for a detail-oriented Jr. Technical Writer to create and manage internal and external facing documentation across multiple departments. You will be a core part of the product team, working closely with engineering, product marketing, and client success to create resources that not only document our product, but will accelerate a user from novice to expert. Client performance is critical, and the tools you will build will have a powerful impact on our client base.

Duties and Responsibilities: Primary responsibilities of the position include working with internal SMEs (subject matter experts) to produce and maintain internal and client-facing documentation, including user guides, integration guides, API documentation, In-platform documentation (tooltips, welcome instructions, etc.)

Other duties may include:

  • Learn complex concepts and communicate the information in a way that is engaging and understood by users; quickly navigating the jump from student to teacher.
  • Act as an editor to ensure consistency in internal and external company documentation.
  • Revise and update existing documentation when needed to reflect product changes and enhancements.
  • Work closely with product and engineering to stay informed about upcoming features and updates.
  • Gather user feedback on documentation to improve usability.

Qualifications needed to be successful:

  • Bachelor’s degree in English, technical writing, or related field.
  • 2/3 + years of technical writing experience.
  • Ability to translate technical concepts into easily understandable language.
  • Experience working with the Microsoft Product Suite.
  • Strong experience owning an end-to-end documentation creation process.
  • Experience working cross-departmentally to communicate the details of a project.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.
  • A portfolio of technical documents you’ve created or contributed to.
  • Graphic design or website building experience.
  • SaaS experience
  • Professional and/or educational experience working with Git, GitHub, HTML, CSS, or JavaScript.

What we offer:

  • Career/Professional Development Training
  • Full Medical, Dental and Vision
  • Supplemental Life Insurance
  • Maternity/Paternity Leave
  • Employee Stock Options
  • Employee Activities
  • 401k Contribution
  • Paid Time Off
  • 7 Paid Holidays
  • On-site Gym
  • Generous Employee Referral Program