The role supports the design, implementation, data governance, and daily operations of key systems that enable award lifecycle processes, from application through agreement execution, reporting, and closure.

Responsibilities

System Administration & Configuration

• Support configuration of the Award Management System (Fluxx), including forms,
  workflows, landing pages, and user permissions.
• Ensure system-generated emails, templates, dashboards, and portals are functional,
  accurate, and up to date.
• Maintain and configure organization and contact records, as well as reporting and
  amendment forms.

Data Integrity & Reporting

• Maintain data accuracy and consistency across award management systems.
• Clean, verify, and update data regularly; support ad-hoc data requests from across the
  organization.
• Create and maintain standardized and custom reports to support portfolio management,
  compliance, and strategic decision-making.
• Use tools such as Excel, Power BI, or Tableau to build simple, visually intuitive dashboards
  or reports that track key award metrics (e.g., disbursement status, milestone progress,
  reporting timelines) and respond to ad hoc data visualization needs from program, finance,
  and leadership teams.
• Present key insights during team meetings or planning sessions and other fora within GCC
  to help inform operational and strategic decisions.

Innovator & Staff Support

• Respond to support requests from innovators and staff related to award system use,
  workflows, and reporting requirements, with a demonstrated bias for service and urgency.
• Track, troubleshoot, and resolve system bugs or workflow errors in collaboration with
  digital transformation and technical teams.
• Support onboarding new staff on the award management system and support periodic
  training needs across the organization.

Process Improvement & Documentation

• Identify opportunities for improving award management system usability and data
  processes to better support users.
• Assist in developing and optimizing Standard Operating Procedures (SOPs), user guides,
  and training materials – with the goal of simplifying and centralizing how we work.
• Support ongoing projects to improve system integrations (e.g., between Fluxx and
  NetSuite) and automations, where possible.

Cross-functional Collaboration

• Work closely with the Senior Manager, Award Management, and cross-functional teams
  including Investment Deals, Portfolio Management, Partnerships and Policy, Legal and
  Finance.
• Contribute to building a culture of user-centered design and continuous learning.

Skillset

• A minimum of 2–4 years of relevant work experience in data or system administration,
  award or grants management, or operational support roles.
• Post-secondary degree or diploma in Information Systems, Data Management, Public
  Administration, International Development, or a related field, or equivalent combination of
  training and experience.
• Experience with grant or award management systems, particularly Fluxx, strongly preferred.
• Comfortable navigating and configuring digital platforms, systems and working with
  structured data and dashboards. Monday.com experience an asset.
• Excellent analytic and data visualization skills (able to connect the dots across information
  types and communicate data to drive decision making).
• Strong organizational and problem-solving skills; ability to juggle competing priorities and
  meet deadlines.
• Excellent interpersonal and communication skills, with the ability to present with
  confidence.
• Experience in presenting data insights clearly to non-technical audiences and creating basic visualizations or dashboards using tools like Excel, Power BI, Tableau and others.
• Passion and positivity for what we do and the impact we seek in the world.

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