Establish and oversee AI governance frameworks, policies, and standards in accordance with the Office of State Technology’s (OST) IT governance framework.

Responsibilities

• Manage, configure, and maintain state-of-the-art IT systems, servers, and network infrastructure. Ensure the availability, performance, and security of all IT systems that support government functions, including local and cloud-based resources.
• Monitor system performance and resolve issues proactively. Provide technical support for system issues, network outages, and hardware/software malfunctions.
• Troubleshoot issues and coordinate with other departments or external vendors as needed to resolve problems in a timely manner. Offer end-user support for various IT-related issues.
• Implement and enforce security protocols to protect state data, systems, and networks from cyber threats.
• Conduct routine security assessments and apply necessary patches and updates to ensure compliance with security standards and regulatory requirements.
• Perform regular updates and maintenance to ensure systems remain up to date, secure, and operating efficiently. This includes managing software upgrades, hardware configurations, system patches, and updates.
• Develop, test, and maintain backup and disaster recovery procedures to ensure data integrity and availability. Ensure that data backups are completed successfully and stored securely, and perform recovery operations as needed.
• Maintain accurate and up-to-date records of systems configurations, network diagrams, software licenses, and troubleshooting logs.
• Prepare reports on system performance, security incidents, and system updates for management review.
• Administer user accounts and access to systems, applications, and resources.
• Manage permissions, login credentials, and user authentication processes to ensure secure and appropriate access.

Skillset

• A Bachelor’s degree in Information Technology, Computer Science, or a related field is required, plus eight (8) years of progressively responsible experience in IT management or technology operations.
• Solid knowledge and experience with a variety of IT systems, including network administration, server management, cloud computing, and system configurations. Proficiency in system troubleshooting and maintenance.
• Strong analytical and problem-solving abilities to quickly identify and resolve IT issues. Ability to diagnose and address system failures or performance issues efficiently.
• Strong understanding of cybersecurity principles and practices. Experience implementing and maintaining security measures to protect sensitive data and systems.
• Effective communication skills to interact with end-users, team members, and management. Ability to explain technical concepts to non-technical users clearly and concisely. Strong attention to detail when performing system configurations, troubleshooting issues, and ensuring all security protocols are followed.
• Accurate documentation and record-keeping are essential. Ability to provide exceptional support to end-users, understanding their needs and providing solutions in a timely and professional manner.

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