Provide technical project management; project intake, prioritization, and resource management; and team support and enablement via Agile methodologies.

Responsibilities

Salesforce technical project management

• Collaborate with architects and developers to assess technical complexity, dependencies, and risks during project scoping.
• Translate high-level business goals into actionable technical project plans, ensuring alignment between stakeholder needs and technical feasibility.
• Manage end-to-end delivery of Salesforce and related technical projects, including overseeing planning, execution, testing, and deployment.
• Proactively identify potential delivery risks or blockers and coordinate timely mitigation strategies with Salesforce team members and stakeholders.
• Work with team members to break down projects into actionable sprint tasks and ensure timely execution.
• Track progress against milestones, adjusting timelines and resources as needed to maintain delivery commitments.
• Oversee and facilitate user acceptance testing (UAT) and rollout planning, ensuring completed solutions meet agreed-upon business requirements and are taken up by users.
• Own stakeholder communication and relationships as projects progress.
• Liaise between the team and stakeholders throughout project phases.
• Provide transparency around project decisions and team capacity vs. demand.
• Keep stakeholders informed about timelines, progress, and changes.

Project intake, prioritization, and resource management

• Manage and continuously refine the Salesforce team’s project intake and prioritization process, ensuring requests are clearly documented and evaluated against established prioritization criteria.
• Partner with stakeholders to capture essential business needs and clarify desired outcomes via project intake calls and discovery sessions.
• Apply the Salesforce team’s prioritization framework to rank project requests, balancing strategic value, urgency, and technical effort.
• Sequence project delivery to minimize dependencies and maximize business impact.
• Collaborate with Salesforce and Grants team leadership to adjust the Salesforce project roadmap in response to urgent needs, shifting priorities, or capacity changes.
• Produce and maintain clear, accessible visualizations (e.g. active project roadmaps, capacity tracking visuals, etc.) to communicate project status and team bandwidth across the organization.
• Ensure a continuous pipeline of work, keeping backlogged projects and cases refined and actionable.

Team support and enablement

• Define, document, and iterate on delivery processes that ensure consistency, transparency, and efficiency.
• Support the Salesforce team in maintaining a centralized knowledge base of system and business process documentation.
• Provide timely and high-quality responses to ad hoc stakeholder support requests through the team’s case rotation.
• Identify patterns in support requests to inform backlog prioritization and propose proactive process or system improvements.
• Promote a culture of collaboration, accountability, and learning within the Salesforce team.

Skillset

• 3+ years technical project management experience, including experience managing enterprise-level technology projects.
• 3+ years of technical experience with the Salesforce platform (not end-user experience).
• Strong analytical mindset and comfort with data-driven decision-making.
• Excellence in stakeholder communication and relationship building at every level of an organization.
• Track record of creating, maintaining, and improving processes.
• Proven ability to develop project and resource plans and maintain accountability for timelines and milestones.
• Experience in requirements gathering and analysis.
• Strong documentation skills.
• Comfort with ambiguity and process design.
• Certified Project/Product Managers and/or Salesforce professionals (Certified Scrum Master, Certified Scrum Product Owner, PMP, Salesforce Admin, Salesforce App Builder, etc.).
• Alignment with OP’s mission.

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