Lead both technical architecture and product strategy for a humanitarian feedback platform that connects crisis-affected populations with aid organisations through multiple channels (web, voice/SIP IVR, WhatsApp).

Responsibilities

Technical Leadership

• Architect and maintain multi-language codebase (TypeScript, Python, JavaScript) using Angular and NestJS frameworks.
• Manage infrastructure as code using AWS CDK and Terraform.
• Oversee integration with third-party services (Mailjet, Webflow, Twilio) and physical Session Border Controller for SIP trunking with mobile network operators.
• Establish and enforce software development lifecycle processes.
• Design and implement multi-channel feedback systems handling both general feedback and sensitive reporting (sexual exploitation, corruption).
• Perform code reviews, system architecture decisions, and technical debt management.

Product Management

• Own product roadmap development and backlog prioritization.
• Conduct stakeholder management across humanitarian organizations and country operations.
• Lead user research and testing in crisis environments with diverse user profiles (including low-literacy, low-tech users).
• Define feature requirements and technical specifications.
• Manage platform analytics and data-driven product improvements.

Team and Vendor Management

• Line manage a growing team of developers.
• Manage engineering consultants and delegate technical work.
• Oversee vendor relationships and contract management.
• Write technical specifications and terms of reference for external development teams.
• Coordinate with local technology providers in partner countries.

Compliance and Security

• Ensure GDPR compliance and data privacy standards.
• Coordinate security audits and penetration testing.
• Manage data protection impact assessments.
• Oversee platform security across multiple deployment environments.

Skillset

• Evidenced experience of positively leading a development team, managing workflows, and communicating clearly with the product owner.
• 5+ years combining software engineering and product management roles.
• Proven experience with TypeScript/JavaScript, and modern web frameworks.
• Infrastructure as Code experience (AWS CDK, Terraform, or similar).
• API integration and third-party service management.
• Voice/telephony systems and SIP protocol knowledge.
• Multi-channel platform development (web, mobile, voice).
• Vendor and consultant management in technical contexts.

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