Lead the strategic implementation and optimization of the Salesforce platform while overseeing data analytics initiatives across the organization.

Responsibilities

Salesforce Solution Design, Development and Management [40%]

• Strategic Leadership: Leads the implementation of development and customization of Salesforce to implement the solution design that aligns with RFA’s priorities and strategic goals.
• Platform Management: In charge of the administration, maintenance, and continuous improvement of Salesforce, ensuring optimal performance, scalability, and security.
• Data Quality and Integrity: Implements data quality standards and monitors data integrity to build trust in the data used for decision-making, including carrying out implementation of policies set forth by the governance committee.
• Data Analytics: Develops and executes RFA’s data analytics strategy that enhances decision-making and drives performance. Oversees the development of dashboards, reports, and analytics tools that provide actionable insights to business leaders and stakeholders. Partner with various departments to identify data needs and leverage analytics to support business objectives.

Technology Systems Portfolio Management [40%]

• Integration strategy: Executes and manages a comprehensive strategy for integrating Salesforce with other enterprise platforms such as Slack, Airtable, Higher Logic, Qualtrics, Asana, and Leadership Connect, to enable seamless data flow and operational efficiency.
• Data synchronization: Leads the implementation and maintenance of data synchronization processes between Salesforce and other systems, ensuring data accuracy, consistency, and real-time availability.
• API management: Manages and optimizes APIs for cross-platform communication, troubleshooting integration issues, and working with development vendors to enhance system interoperability.

Training and change management (20%)

• Change management: Develops and implements change management strategies to support the adoption of new Salesforce functionalities and data analytics tools across the organization.
• Training: Leads advanced training sessions, workshops, and communication initiatives to ensure smooth transitions and minimize resistance to change.

Skillset

• 10+ years of relevant work experience and Bachelors degree.
• Experience supervising at least one FTE.
• Track record of successful project completion.
• Ability to effectively assign tasks, responsibility, and authority to others.
• Track record of making critical decisions successfully.
• Experience setting and driving toward accomplishment of multiple team goals.
• Demonstrated ability to manage cross team/cross department initiatives.
• Experience successfully managing relationships with key stakeholders.
• Proven expertise in system integrations.
• Advanced Salesforce Administrator Certification.
• 5+ years of hands-on Salesforce administration experience, including NPSP and Experience Cloud.
• 2+ years of Tableau Analytics administration, including dashboard and dataflow creation.
• Experience managing complex custom data models.
• Proficiency with tools like Data Loader, Workbench, or DemandTools.
• Demonstrated success in project management.

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