Crisis Text Line is a fast-moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the business's needs, aligning daily work with business priorities as defined by managers and team leaders.

The People & Culture Team is the cornerstone of our organization, serving as trusted advisors on all things people, while embodying a commitment to excellence achieved through mutual trust, respect, and operationalizing our core values.

Role: Sr. Manager, People & Culture - Culture Activation, Learning and Development

The Sr. Manager, People & Culture - Culture Activation and Learning and Development, provides advanced HR consultation, coaching, and support; this includes setting and administering policies, facilitating change, and creating an inclusive environment where people can do their best work. In addition, advances corporate learning and development by providing strategic HR direction, planning, and implementation of team effectiveness programs to align behavior and performance to achieve results while exemplifying company values.

Culture Activation

• Respond promptly to employee inquiries while identifying ways to empower and facilitate greater levels of employee personal accountability and trust.
• Manage employee expectations and drive processes: define clear internal Culture Activation program roadmaps and plans with key deliverables and milestone dates, provide frequent project updates, identify and communicate risks and adjustments to the interconnected projects, and ensure commitments are delivered.
• Act as a Culture Activation subject matter expert by contributing perspective, insights, and knowledge and taking a balanced and systematic approach to enable the organization to achieve measurable results against its goals (OKRs)
• Cultivate and manage cultural awareness and accountability and engagement efforts at the discretion of leadership.
• Establish, nurture, and maintain strong partnerships with teams across the organization while consistently ensuring community alignment between leaders and staff through strategic guidance and oversight.
• Support individual, team, and organizational knowledge regarding cultural awareness and accountability and apply understanding through ongoing learning, reflecting, and dialogue opportunities.
• Collaborate with the Advancement liaison in related functions.
• Identifies areas of opportunity and implements ways to create a diverse and inclusive workplace

Learning & Development

• Leverage reputable professional associations and memberships to stay current on HR trends, best practices, and employment laws and regulations.
• Support managers in finding win-win solutions to conflicts.
• Perform interventions, mediations, and, when appropriate, investigations according to HR processes and company values to achieve resolution and maintain trust and engagement.
• Brief the HR leadership team about program changes and updates for people impacting systems or policy changes.

People Operations

• Provide oversight and strategic partnership to our compensation philosophy to ensure that all employees are paid fairly and market-aligned.
• Support benefit administration roles with partnership on leave administration, open enrollment, and wellness program initiatives.
• Maintain awareness of overall company strategic objectives and ensure that team and employee efforts align.
• Organize and lead staff meetings with HR and leadership team members to discuss and develop strategies to meet ongoing business needs.
• Use qualitative and quantitative data to assess organizational health, identify opportunity target areas, and recommend values-aligned solutions.
• Collaborate on job design and talent alignment to ensure team, departmental, and organizational success.
• Provide clarity on performance expectations and support pathways for achieving excellence.
• Lead assigned projects and responsibilities, from design to successful implementation, ensuring effective planning, communication, change management, training, and budget consideration. These areas may be broad in scope or of an advanced, complex nature.

Qualifications

• 5+ years of relevant leadership and or human resource experience
• BA/BS preferred
• SHRM, L&D, or Diversity certifications desired
• Superior communication skills, including internal communications experience
• Project management and change management skills
• Focus on teamwork and positive impact
• Demonstrated approachability and active listening skills

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.