We are seeking a hands-on Chief Operating Officer to join our senior leadership team. You will play a pivotal part in shaping processes that support organisational growth, resilience, and well being.
Operational Excellence: Work closely with the CEO and senior leadership to align operations with strategic priorities. Drive and refine operational processes. Oversee a complex delivery schedule involving cross-functional teams, optimise reporting mechanisms, ensure strong business continuity and disaster response plans. Maintain engagement with the Board of Directors, providing updates on operational performance and strategic initiatives.
Finance: Oversee financial planning, management, and reporting in collaboration with the fractional CFO. Ensure robust budgeting processes, financial modelling, and scenario planning to support strategic decision-making. Manage grant funding, commercial revenue streams, and expenditure to ensure financial sustainability. Maintain strong financial controls, risk management, and compliance with regulatory and funder requirements.
Revenue Streams and commercial strategy: CPR is actively diversifying its revenue model (currently almost entirely grant-funding) primarily through the development of SaaS offering. The COO will lead the evolution of CPR’s commercial strategy, ensuring robust structures for sustainable revenue generation. This includes overseeing revenue stream relationship management, defining CPR’s standards, licenses and IP protections and establishing a structured partnership programme and operational frameworks to strengthen financial resilience.
Team Leadership: Manage and develop our small People and Ops team, fostering a culture of collaboration, innovation, and professional growth.
People Growth and Talent Acquisition: Oversee the Head of People, in maintaining inclusive processes. Facilitate a thriving work environment by ensuring smooth onboarding, professional development, and wellbeing initiatives Ensure operational policies empower teams and enable seamless collaboration.
Compliance and Information Security: Ensure strict adherence to all relevant laws, regulations, and contractual obligations, including data protection and impact assessments. Serve as CPR’s Data Controller, oversee ISO27001 accreditation, and manage internal information security and IP protection.
Risk Management: Own CPR’s risk management framework, covering legal and IP protection, financial, reputational, operational, and brand risks. Establish clear incident management processes (non-tech) and ensure continuous risk assessment and mitigation.
Resource and Vendor Management: Oversee the strategic allocation of budgets, personnel, and technology. Lead SaaS and vendor management, ensuring efficient procurement and contract oversight. Manage facilities, including office infrastructure and equipment.