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Lead Functional Consultant

CiviCRM

CiviCRM

Posted on Tuesday, July 9, 2024
Name of Company
Compuco
Type of Work
Project Management
Telecommute ok?
Yes
Time commitment
Full Time
How to apply
https://careers.compuco.io/application-form

A big hello from the team at Compuco!

At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.

We work with charities across their digital stack helping them to rebuild their processes using flexible open-source tools. We help organisations reimagine the way they work so they can focus on impact.

We’re on the lookout for a talented and ambitious new Lead Functional Consultant to join the Compuco team to help charities achieve their goals using our game changing CRM tools.

In this role, you will lead a team of functional experts specialising in our CRM and Website products. You will work closely with our clients to understand their needs and translate them into effective CRM solutions that solve real-world problems.

At Compuco, we are a distributed company with an HQ in London and team members from around the world. One of the unique aspects of working here is the opportunity to meet and learn from people of diverse nationalities and cultures. We’re extremely proud of our open culture and collaborative way of working.

Key responsibilities:

Team management:
- Lead and inspire a growing team fostering a collaborative learning culture.
- Support your direct reports by providing guidance and strategic support during 1-1 discussions.
- Ensure all team deliverables meet the highest standards before reaching external stakeholders.
- Equip your team with the knowledge and tools needed for success.

Functional consultancy:
- Client Engagement: Work closely with clients to understand and document their business requirements, challenges, and goals.
- Solution Design: Design and document CRM solutions that meet client needs, leveraging best practices and standards.
- Implementation: Lead the implementation of CRM solutions, including configuration and data migration.
- Delivery and Training: Provide handover and training to clients and gather feedback.
- Best practices: Develop and ideate best practice solutions to business process challenges.
- Feedback product improvement: Contribute to the product development backlog by providing feedback on areas for improvement.

Experience sought:
- At least five years experience implementing CRM solutions.
- Your experience should cover direct interaction with clients for discovery exercises, system demonstrations and training as well as performing configurations.
- At least two years of team/line management responsibilities for at least two other functional consultants.
- Previous experience working in a digital agency with agile planning processes working within defined budgets.

What we value in this role:
- You are a compulsive list maker, organiser and executer.
- You quickly and easily grasp nuanced technical concepts, and proactively perform independent learning and research to expedite this.
- You love the technical challenge of making complex things simple; often the simplest solution is the best!
- You can convey complex concepts clearly to other team members.
- You’re someone who likes to implement processes and ensure they are followed.
- You seek to learn from others as well as share your knowledge and experience.
- You have great attention to detail.
- You have a Can do / Make it happen attitude.

Location: Hybrid Working (office based in Shoreditch, London) or Fully Remote
Type: Permanent
Salary range: £36-45k

About Compuco:
Our mission is to empower socially responsible organisations with the digital tools they need to build a better world. As a data driven creative technology agency, we are passionate about helping membership, charitable and cultural organisations to streamline and reimagine the way they work so that they can focus on impact.

We’re a distributed team, with staff in over 12 countries and a head office in London. We offer flexible hours and a real “team” mentality, working together to make things better.

Uniquely, we base all of our solutions on open source products, helping our work to have the greatest possible impact. We offer a full suite of software options for our clients, but in particular specialise in CiviCRM, the dedicated nonprofit CRM, the Drupal CMS platform, and we are also the creators of the CiviPlus platform.

Our clients include membership organisations such as the British Toy and Hobby Association, World Heart Federation and Royal Society of Edinburgh, nonprofit organisations such as Wikimedia, Carers UK and Disability Rights UK, and government institutions such as Epping Forest and Police Scotland.

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship or disability.

Benefits:
We have a broad range of benefits including:
- Paid annual leave
- Birthday off
- Volunteering time off
- Wellness day
- Medical insurance allowance
- Paid leave for personal development and learning
- Remote working