💰 Salary: £28–34k dependent on experience (pro-rata)

Application deadline: 31 October 2025

We’re looking for a Tech Coordinator to keep our technical systems running and secure while supporting our engineers in product development. You’ll troubleshoot issues with our survivor-facing platforms, manage third-party tools, and handle IT support for our remote team. This role sits between our tech and operations teams, improving our internal technical processes and ensuring our platforms stay accessible and secure for the people who use our resources.

About Chayn

Chayn is a global nonprofit making healing accessible for all survivors of gender-based violence. By reimagining technology, we create online resources that are trauma-informed, multilingual, and feminist, supporting survivors to heal at their own pace, wherever they are.

Chayn started in 2013 to provide survivors of abuse with accurate, diverse and accessible information. Since our beginnings, over 700,000 people have accessed our award-winning work online, generating 1.2 million page views. Up to 70% of our volunteers are survivors of abuse, which means not only are our projects user-centred; they are user-led.

We are experts in trauma-informed work, and have developed trauma-informed design principles that we apply at every level of the organisation, from HR to user research and UX/UI. We are one of only a few feminist technology organisations tackling gender-based violence while creating and maintaining openly-licensed products and code.

While we’ve been going for over 10 years, Chayn was entirely volunteer-led until 2020 when we started to grow our team of paid staff. We are now a core team of 11, with up to 10 supporting contractors and a team of contributing volunteers, working together remotely from all over the world.

Role description

This role will focus on ensuring the smooth running of our products such as Bloom and Chayn.co, as well as maintaining and improving internal operations through tech support and automation.

Responsibilities may include, but are not limited to:

Technical operations

• Triage technical issues and bug reports for our platforms (e.g. Bloom, Chayn.co)
• Manage content uploads and user administration
• Maintain third-party tools: e.g. Google Analytics, Storyblok, Airtable, Webflow
• Test new features and document issues
• Research and recommend new technical tools
• Monitor system logs and error tracking
• Manage tech team inbox
• Train and support the wider team and volunteers on content upload
• Manage user administration for our services, such as Bloom

Compliance & security

• Maintain SOC2 certification and GDPR compliance
• Run cybersecurity training sessions

Data and analytics

• Gather analytics data for impact reporting
• Create dashboards and reports from Google Analytics, Hotjar, Metabase

IT support

• Troubleshoot daily IT issues for the wider team
• Support with software subscriptions and hardware inventory
• Support wider team members with technical training

Your biggest challenges to solve

Cybersecurity: Ensuring our team adheres to our SOC2 compliance and GDPR.

Technical triage: Filter and prioritise incoming technical requests so engineers can focus on development work rather than daily maintenance issues. Take on technical jobs that don’t need engineering specialism.

Your profile

We’re looking for someone who can nimbly switch between uploading content, training team members, investigating technical bugs, and planning security updates. You should be comfortable with both routine maintenance tasks and strategic problem-solving, with keen attention to detail and a natural curiosity about simplifying processes. As a small organisation trying to achieve significant impact, you’ll need to balance effort with outcomes and adapt to changing priorities.

You might come from IT or network administration, engineering, or helpdesk support. We’re also interested in candidates wanting to develop skills in data analysis, website builders like Webflow, or DevOps.

It’s important that all our team members have an understanding of intersectionality and systems of oppression, and an affinity with Chayn’s aims and organisational values which can be found here.

Essential

• Experience working alongside software engineers in a technical support, IT administration, or similar role
• Hands-on experience with web platforms and third-party integrations (tools like Google Analytics, content management systems, or similar platforms)
• Strong troubleshooting abilities with the patience and communication skills to support both technical and non-technical team members
• Fluent in English with strong verbal and written communication skills
• Passion for technology

Desirable

• Experience or exposure to trauma-informed care
• Understanding of the needs of survivors of domestic abuse, sexual assault and rape, and the ecosystem of support
• Understanding of mental health sector
• Experience of working within small, distributed teams
• Experience in a startup or nonprofit environment

* Please Note: This position may be combined with our Open Source Community Manager role for candidates interested in both technical operations and open-source software development. Please mention this in your application if relevant.

Our products

Online resource examples

• 🌺 Bloom: A remote trauma support service, offering video courses and reflective webchat that combine the insights of survivors globally with therapeutic practices to support survivors in healing from trauma. We currently have partnerships with Bumble and Badoo where we offer their users bespoke Bloom programmes of support.
• 🛠️ Survivor AI: Our AI-powered tool that helps those who have had content shared without their consent to create effective takedown request letters.
• 📖 Manipulation is abuse: A guide for survivors and allies, to help identify manipulative relatiopnships and situations, and offer suggestions on ways to deal with them.
• 📖 DIY Online Safety guide: A practical guide supporting survivors of digital abuse, focusing on five of the most common types—scams, online harassment, image-based abuse, nonconsensual location-tracking, and unauthorised account access.

Research and thought leadership

• 📖 Orbits: A guide on how we can design interventions to tech abuse that are intersectional, survivor-centred, and trauma-informed. Co-created with thinkers, practitioners, and survivors from around the world, the guide focuses on three areas that are vital for effectively tackling tech abuse: technology, research, and policy. It explores how systems are failing survivors and how we can advance a different approach that leaves no survivor behind.
• 📖 Trauma-informed design: One of the many write-ups of our design principles and the accompanying white paper.

Resources and services for organisations

• 🌺 Bloom for Bumble and Badoo service is an industry-first partnership where we provide a customised version of our remote trauma support service Bloom for the Bumble and Badoo community.
• 🪔 Diya is our bespoke vicarious trauma training for organisations and their teams, geared towards humanitarian workers, frontline gender-based violence groups, customer support staff and content moderators.

Changing media narratives

Our CEO, Hera Hussein, is a media spokesperson and regularly talks to broadcast and print media about stories connected with gender-based violence and online safety. You can see some examples here: LBC, BBC News, HuffPo, BBC, Vice and Forbes.

The position

Inclusion

At Chayn, inclusion and accessibility are at the core of our work. We welcome applicants from all walks of life. Given the nature of our courses and our audience, we encourage applications from those who grew up in the Global South (or Majority World).

We also encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), people with disabilities, neurodivergent people, and people who have experienced other exclusion or marginalisation. Up to 70% of our team members are survivors of abuse, so if you are one too and are considering applying, know that you will be in a safe and affirming space.

We have tried to make this recruitment process as accessible as possible, but we know there might be more we can do, particularly if you have experienced exclusion, disadvantage or discrimination, or if you have particular accessibility needs. We would be happy to provide any further support that you may require—please get in touch with our email, and we can think together about how to make this process easier for you.

Hours

This contract will fixed-term for 12 months, with a strong possibility for extension.

• You will work 2 days per week to a total of 15 hours
• You’ll be expected to work during our collaborative hours of 2–6pm UK time, as this overlaps with our team based in North and South America and South Asia. Outside of this, you’ll have flexibility over your hours depending on the needs of your team.
• The role will require someone who is comfortable with the responsibility of time-sensitive tasks which may not always sit within your chosen working hours.
• Chayn works a 4 day week (Monday–Thursday)

We take the wellbeing of our team very seriously, so part of the interview process will be to discuss ideas for managing this well.

We’re happy to welcome people to become part of our team as a freelance contractor (based anywhere) or as an employee on a PAYE basis, for which you must be based in the UK and have a valid work permit. We are unable to sponsor visas.

Chayn is a fully remote organisation.

Our offer

In addition to compensation, Chayn offers:

• 33 days paid holiday per year, pro rata (inclusive of any public holidays you decide to take off)
• 3-week Seasonal Winddown period in December/January, where we work at 15% capacity
• Flexibility for mental health and menstrual leave
• Access to therapy sessions and chat with a therapist, via our subscription to Spill
• Pension contribution
• Wifi contribution
• Equipment to support your home-office setup

Process

Please read What it’s like to work at Chayn and give it some thought before applying to work with us.

Then attach:

• CV
• A video (3 minutes max) outlining why you’re interested in this role
• You are welcome to include your pronouns and the pronunciation of your name if you’d like

*Please note that due to the high number of applications we receive and our small team size, we will only consider applications that include a video. If you really feel you can’t send us a video then please explain why in your application.

Recruitment stages

• Stage 0: Shortlisting based on CV and video
• Stage 1: 45-minute interview with Lead Engineer and Senior Product Manager
• Stage 2: 90-minute task-based interview (30-minute task + 1-hour interview including questions which will be sent in advance)
• Stage 3: Follow-up questions via email, if applicable

Recruitment will be subject to receipt of 3 references and other checks when necessary.