As Basta scales, we're looking for a Director of Strategic Operations who can solve our most critical cross-functional challenges and build the systems that enable sustainable growth. This role combines strategic thinking with hands-on problem-solving, serving as both a rapid response leader for urgent operational challenges and an architect of durable solutions. You will be responsible for diagnosing complex problems that span multiple teams, rallying the right people to solve them, and building flexible systems that prevent future breakdowns. This means getting into the weeds to understand root causes, designing rightsized solutions that don't over-engineer processes, and ensuring adoption, often through influence rather than direct authority. You'll also serve as a translator between different teams—helping technical, sales, and program teams understand each other's perspectives, constraints, and needs when working on shared challenges.